Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Dakota Ford

Concord

Overview

1
1
year of professional experience

Work History

Client Support Specialist

Focused Innovations, LLC.
Charlotte
01.2024 - Current
  • Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
  • Analyzed customer issues to identify root cause and provided appropriate solutions.
  • Resolved customer inquiries in a timely manner, exceeding service-level agreements.
  • Ensured that all customer inquiries were responded to promptly and accurately.
  • Provided feedback on areas where improvements were needed in order to enhance customer experience.
  • Participated in weekly meetings with senior staff members discussing progress of ongoing projects.

Education

High School Diploma -

Cox Mill High School
Concord, NC
05-2025

Skills

  • Customer service
  • Problem solving
  • Data analysis
  • Team collaboration
  • Customer relationship management
  • Time management
  • Effective communication
  • Empathy and patience
  • Strong work ethic
  • Interpersonal and written communication
  • Client service excellence
  • Client relationship building
  • Client rapport building
  • Problem-solving skills
  • Continuous improvement
  • Business development understanding

Affiliations

  • Mentoring youth
  • Working with the autistic community
  • Volunteering in the community
  • Assisting with the impoverished

References

References available upon request.

Timeline

Client Support Specialist

Focused Innovations, LLC.
01.2024 - Current

High School Diploma -

Cox Mill High School

Similar Profiles

CREATE PROFILE
Dakota Ford