Overview
Work History
Education
Skills
Timeline
Generic

Emerald McDaniel

Reidsville

Overview

11
11
years of professional experience

Work History

Support Manager

Walmart
Reidsville
03.2015 - Current
  • Developed strategies for handling difficult situations encountered during interactions with customers.
  • Resolved escalated customer complaints in a timely manner.
  • Trained new employees on company policies and procedures related to customer service.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Overnight Team Lead

Walmart
Reidsville
10.2014 - Current
  • Trained new employees on safety protocols, job duties, and customer service standards.
  • Monitored workflow, productivity, and customer service levels.
  • Participated in disciplinary action when necessary according to company policies and regulations.
  • Completed paperwork accurately and timely according to established guidelines.
  • Provided leadership and guidance to overnight team members.

Education

Bachelor of Science - Business Management

The Art Institutes
Durham, NC
06-2014

Associate of Arts - Culinary Arts

The Art Institutes
Durham, NC
06-2012

Skills

  • Customer service
  • Conflict resolution
  • Employee training
  • Performance monitoring
  • Team building

Timeline

Support Manager

Walmart
03.2015 - Current

Overnight Team Lead

Walmart
10.2014 - Current

Bachelor of Science - Business Management

The Art Institutes

Associate of Arts - Culinary Arts

The Art Institutes

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Emerald McDaniel