Emerald McDaniel
Reidsville
Overview
11
11
years of professional experience
Work History
Support Manager
Walmart
Reidsville
03.2015 - Current
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Resolved escalated customer complaints in a timely manner.
- Trained new employees on company policies and procedures related to customer service.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Overnight Team Lead
Walmart
Reidsville
10.2014 - Current
- Trained new employees on safety protocols, job duties, and customer service standards.
- Monitored workflow, productivity, and customer service levels.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Completed paperwork accurately and timely according to established guidelines.
- Provided leadership and guidance to overnight team members.
Education
Bachelor of Science - Business Management
The Art Institutes
Durham, NC06-2014
Associate of Arts - Culinary Arts
The Art Institutes
Durham, NC06-2012
Skills
- Customer service
- Conflict resolution
- Employee training
- Performance monitoring
- Team building
Timeline
Support Manager
Walmart
03.2015 - Current
Overnight Team Lead
Walmart
10.2014 - Current
Bachelor of Science - Business Management
The Art Institutes
Associate of Arts - Culinary Arts
The Art Institutes