Doris Mitchell
Raleigh
Summary
Dedicated and compassionate Certified Medical Assistant (CMA) with strong clinical and administrative experience in fast-paced healthcare settings. Known for excellent patient care, attention to detail, and ability to stay calm under pressure. Skilled in patient intake, EHR documentation, phlebotomy, medication administration, and assisting in diagnostic procedures. Certified by the NHA in 2022 with additional training in CPR and health unit coordination. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant II, Certified
UNC Health – Rex Heart & Vascular Clinics
Raleigh
09.2024 - 06.2025
- Conducted patient intake, recorded vital signs, and reviewed medical histories and medications.
- Assisted providers during examinations and procedures.
- Collected lab specimens, performed phlebotomy, and conducted EKGs.
- Administered medications under provider supervision.
- Maintained clean and stocked exam rooms and ensured availability of educational materials.
- Supported preventive care by identifying routine screenings needed.
Certified Medical Assistant (Remote)
Duke Health
Raleigh
11.2023 - 06.2024
- Worked remotely to support virtual healthcare operations.
- Completed patient intake, medication reconciliation, and appointment management.
- Triaged incoming calls and provided accurate information to patients.
- Maintained detailed and accurate electronic health records.
Certified Medical Assistant
Raleigh Neurology Associates, P.A.
Raleigh
01.2023 - 11.2023
- Prepared patients and rooms for exams, administered medications, and assisted with minor procedures.
- Processed lab specimens and sterilized equipment.
- Managed prescription refills and facilitated communication between patients and providers.
Medical Assistant
Wisconsin Urgent Care
Milwaukee
04.2022 - 12.2022
- Collected patient vitals, medical history, and confirmed visit purpose.
- Assisted with lab tests, specimen preparation, and equipment sanitation.
- Provided courteous and prompt service to all patients and families.
Guest Service Agent
Frontier Airlines
Milwaukee
03.2021 - 03.2022
- Delivered excellent customer service during check-in and boarding processes.
- Resolved guest issues with professionalism and a focus on satisfaction.
Security Officer
Potawatomi Carter Casino & Hotel
Milwaukee
05.2006 - 02.2021
- Monitored premises via patrols and surveillance systems.
- Reported and documented incidents in coordination with law enforcement.
Security Officer
G4S Secure Solutions
Milwaukee
09.2004 - 06.2006
- Enforced security protocols, monitored property, and managed access points.
- Responded to emergencies and documented security incidents.
Education
High School Diploma -
Marshall High School
Marshall, WI01.2003
Certified Medical Assistant -
Purdue Global University
Indianapolis, INHealth Unit Coordinator Certificate -
We Care Online
Milwaukee, WISurgical Technician Certificate -
High Tech Institute
Brookfield, WISkills
- Electronic Health Records (EHR/EMR) – Epic, Meditech
- Patient Intake & Triage
- Medication administration
- Customer service
- Team collaboration
- Attention to detail
- Medication Administration
- HIPAA Compliance
- Medical Terminology
- Vital Signs Monitoring
- Appointment Scheduling
- Excellent Communication & Time Management
Certification
- Certified Clinical Medical Assistant (CCMA), NHA — Expires Dec 2026
- Registered Medical Assistant (RMA)
- NRCMA — Certified Medical Assistant
- BLS for Healthcare Providers — Expired Oct 2026
Timeline
Medical Assistant II, Certified
UNC Health – Rex Heart & Vascular Clinics
09.2024 - 06.2025
Certified Medical Assistant (Remote)
Duke Health
11.2023 - 06.2024
Certified Medical Assistant
Raleigh Neurology Associates, P.A.
01.2023 - 11.2023
Medical Assistant
Wisconsin Urgent Care
04.2022 - 12.2022
Guest Service Agent
Frontier Airlines
03.2021 - 03.2022
Security Officer
Potawatomi Carter Casino & Hotel
05.2006 - 02.2021
Security Officer
G4S Secure Solutions
09.2004 - 06.2006
High School Diploma -
Marshall High School
Certified Medical Assistant -
Purdue Global University
Health Unit Coordinator Certificate -
We Care Online
Surgical Technician Certificate -
High Tech Institute
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