Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dianka Mahatha

Charlotte

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Extending, Committing and enhancing My customer satisfaction and loyalty skills through empathetic support and effective communication, and contributing to team success and service excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
02.2025 - Current
  • Greeting Customers
  • Logging into their profiles by confirming confidential Information.
  • Counting, filling, distributing over 200 plus medications daily for the pharmacist to review meeting all NC state guidelines.
  • Conducting Medication Therapy Management.

Banking Specialist/Credit Card Customer Service Representative

JP Morgan/USAA WFH
04.2023 - 03.2024
  • Reviewed and processed business tax payments.
  • Verified Member identities and updated personal records to support security to accurately obtain accounts to provide support operations.
  • Helped customers with financial transactions such as statement reviews, payment processing, and wire transfers, ensuring compliance with regulatory standards.
  • Provided empathetic and professional customer service, upholding high-quality standards in call handling to support customer satisfaction.

Call Center Representative

Old Republic Home Protection/ Chime solutions
04.2022 - 06.2022
  • Addressed customer homeowner warranties by verifying their account. providing correct details, processed claims, and conducted payment transactions to deliver precise and efficient support.
  • Managed scheduling of repair appointments and dispatched service technicians to achieve prompt resolution of policyholder issues.
  • Enhanced customer understanding of policy coverage through clear communication, contributing to improved service satisfaction.
  • Managed inbound and outbound calls confirming confidential account Information to help with all debit card inquiries; fraud investigation, reporting/ replacing lost or stolen cards, account payments.
  • Online troubleshooting
  • Ending all calls in a prompt matter and customer satisfaction.

Insurance Qualifier

Quantum 3 Media WFH
05.2021 - 10.2021
  • Verified customer eligibility for Medicare benefits and ensured comprehensive knowledge of options-D.
  • Enhanced customer comprehension and satisfaction through educational support on Medicare plans.
  • Transferred qualified customers to proper coverage plans, keeping compliance with state-specific requirements.

EVS Housekeeper

Atrium Healthcare Levine
06.2016 - 02.2019
  • Maintained exact standards of cleanliness and sanitation in critical areas, including the NICU and medical offices, to foster a safe and hygienic environment.
  • Managed and replenished inventory of necessary supplies, ensuring uninterrupted hospital functionality.
  • Recorded environmental conditions and inventory statuses at shift conclusion to guarantee consistency quality of service and operational continuity.

Resident Advocate

ResCare
11.2008 - 05.2015
  • Ensured secure transport for individuals, following safety guidelines during the operation of wheelchairs and medical equipment.
  • Communicated effectively with guardians, healthcare providers, and insurers to advocate for the needs and concerns of individuals under care.
  • Delivered comprehensive care by managing nutrition, personal hygiene, and medication routines, alongside scheduling coordination and meticulous record-keeping to foster a safe living space.

Education

High School Diploma -

Midwood High School
Charlotte, NC

Skills

  • Organizational Skills
  • Hospital Experience
  • Problem-Solving
  • Communication
  • Customer Service
  • Technical Proficiency
  • Self-Oriented
  • Documentation
  • Leadership
  • Active Listening
  • Computer Literacy Skills
  • Multitasking

Certification

  • Driver's License duplicate
  • February 2025 to February 2031

Timeline

Pharmacy Technician

Walgreens
02.2025 - Current

Banking Specialist/Credit Card Customer Service Representative

JP Morgan/USAA WFH
04.2023 - 03.2024

Call Center Representative

Old Republic Home Protection/ Chime solutions
04.2022 - 06.2022

Insurance Qualifier

Quantum 3 Media WFH
05.2021 - 10.2021

EVS Housekeeper

Atrium Healthcare Levine
06.2016 - 02.2019

Resident Advocate

ResCare
11.2008 - 05.2015

High School Diploma -

Midwood High School

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Dianka Mahatha