Diane Bach
Matthews
Summary
Sales professional with proven track record in driving revenue growth and building client relationships. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Overview
22
22
years of professional experience
Work History
Senior Sales Executive
Caught in the Web
05.2023 - 01.2024
- Generated new leads and expanded the company’s client base through strategic sales efforts
- Cultivated strong client relationships to ensure satisfaction and long-term partnerships
- Collaborated with internal teams to align sales efforts with organizational growth objectives
National Account Manager / Business Sales Representative
Verizon Wireless
01.2002 - 01.2010
- Rapidly advanced through the company, progressing from Customer Service to Management and National Account Management, consistently exceeding sales targets
- Managed national and regional accounts, ensuring high client satisfaction through exceptional service and proactive engagement
- Led a high-performing team at the largest store in the region, achieving district-leading results and consistently exceeding sales quotas
- Resolved customer escalations empathetically, driving top district NPS scores of62% (Region avg.42%)
- Recognized in Winners Circle for exceptional performance (2005,2006)
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
Education
Bachelor of Arts - Business & Organizational Communication
University of Akron
Akron, Ohio08.2003
Skills
- Client Relationship Management
- Team Leadership and Motivation
- Bilingual: Proficient in Spanish and Ukrainian
- Team Collaboration
- Strong Interpersonal & Communication Skills
Languages
Spanish
Professional Working
Ukrainian
Limited Working
Timeline
Senior Sales Executive
Caught in the Web
05.2023 - 01.2024
National Account Manager / Business Sales Representative
Verizon Wireless
01.2002 - 01.2010
Bachelor of Arts - Business & Organizational Communication
University of Akron
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