Devin Pettiford
Raeford
Summary
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and customer support. Proficient in analyzing complex situations, breaking them down into manageable components, and identifying creative solutions. I pride myself on being a strong team player. I'm quick to build positive relationships with colleagues, fostering a trustful and unified environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Communications Specialist
1st Special Forces Command (Airborne), U.S. Army
12.2022 - Current
- Provided consistent and reliable executive-level communication support for the Commanding General Officer, the Deputy Commanding General Officers, and the rest of the command support staff at 1st Special Forces Command (Airborne)
- 6 successful business trips providing executive-level communications support in both state-side and international environments.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Team Leader
112th Signal Battalion
01.2022 - 12.2022
- Lead and supervised a team of Satellite Deployable Node (SDN) Operators on numerous task/duties and day to day operations
- Managed and maintained over $1M of communication equipment
- Responsible for training personnel on basic and advanced skills that allowed personnel to operate in austere environments while providing communications to Special Operations teams
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Helpdesk Clerk
Special Operations Joint Task Force
06.2021 - 12.2021
- Maintained and troubleshot network and end-user workstation issues
- Received, inventoried, and distributed over $3M worth of network required equipment to various units essential to network operations
- Installed, maintained, and repaired over 50+ cables into the infrastructure granting network access to mission essential users.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Satellite Communications System Operator
112th Signal Battalion
09.2020 - 06.2021
- Planned and set up Network Operations Command (NOC) from scratch for 5th Special Forces Group (Airborne) in preparation for upcoming Temporary Duty Assignment
- Hand selected to facilitate premier communications support for 75th Ranger Regiment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Diagnosed and resolved communication hardware and software issues.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Installed and maintained systems and analyzed users' needs.
IT Network Operations Specialist
1st Signal Brigade
03.2019 - 07.2020
- 24/7 support team member responsible for overseeing daily operations within Peninsula
- Monitored network hardware operations to evaluate proper configuration.
- Made significant contributions to the Brigade’s COVID-19 response
- Acted as essential personnel to maintain mission continuity
- Resolved over 200+ helpdesk tickets
Education
High School Diploma -
Salem High School
Virginia Beach, VA06.2018
Skills
- Computer Networking
- Help Desk / Customer Support
- Software Knowledge
- Leadership
- Problem solving/ troubleshooting
- Communication
Certification
- SEC+ - CompTIA Security+ (501), date completed June 5, 2020.
- Cloud + - CompTIA Cloud+ Certification, date completed April 14, 2023.
- CSCP - CompTIA Secure Cloud Professional, date acquired April 14, 2023.
- CCNA - Cisco Certified Network Associate, date completed March 11, 2022.
Timeline
Executive Communications Specialist
1st Special Forces Command (Airborne), U.S. Army
12.2022 - Current
Team Leader
112th Signal Battalion
01.2022 - 12.2022
Helpdesk Clerk
Special Operations Joint Task Force
06.2021 - 12.2021
Satellite Communications System Operator
112th Signal Battalion
09.2020 - 06.2021
IT Network Operations Specialist
1st Signal Brigade
03.2019 - 07.2020
High School Diploma -
Salem High School
- SEC+ - CompTIA Security+ (501), date completed June 5, 2020.
- Cloud + - CompTIA Cloud+ Certification, date completed April 14, 2023.
- CSCP - CompTIA Secure Cloud Professional, date acquired April 14, 2023.
- CCNA - Cisco Certified Network Associate, date completed March 11, 2022.
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