Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen McCarthy

Raeford

Summary

Dynamic professional with a proven track record in customer service at Kohl's, excelling in complaint resolution and payment processing. Recognized for enhancing service efficiency and fostering strong customer relationships. Adept at utilizing spreadsheets to streamline operations while maintaining a focus on quality service and effective scheduling.

Overview

8
8
years of professional experience

Work History

Server

Outback Steakhouse
06.2021 - 01.2025
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Administrative Assistant

Cumberland County Sheriff's Office
08.2019 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Performed daily typing and filing for major crimes unit.
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Entered information from crime reports into police department's database using database software.

Customer Service Representative

Kohl's
09.2016 - 08.2019
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governor's University
Salt Lake City, UT
12-2026

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Spreadsheets
  • Payment processing
  • Product promotion

Timeline

Server

Outback Steakhouse
06.2021 - 01.2025

Administrative Assistant

Cumberland County Sheriff's Office
08.2019 - 06.2021

Customer Service Representative

Kohl's
09.2016 - 08.2019

Bachelor of Science - Cybersecurity And Information Assurance

Western Governor's University

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Kathleen McCarthy