Destini Ellerbe
Wendell
Summary
Dynamic manager with a focus on fostering team collaboration and driving operational excellence. Esteemed for nurturing collaborative relationships and advancing program success by utilizing data analysis and strategic thinking to accomplish organizational targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FEP Customer Service
Blue Cross Blue Shield of NC
Raleigh
07.2022 - Current
- Resolved customer issues with knowledgeable, friendly service to promote high satisfaction.
- Assisted customers with requests and inquiries, ensuring prompt resolution and satisfaction.
- Identified customer needs to tailor solutions, enhancing overall experience.
- Delivered excellent face-to-face and phone service to ensure customer attention.
- Collaborated with diverse colleagues to achieve team goals and address product-related issues.
- Proposed innovative ideas that strengthened team collaboration and problem-solving.
- Executed daily responsibilities accurately and efficiently for optimal operations.
Volunteer Program Manager
Virtuous Women in Sisterhood (VWISH)
Winston-Salem
03.2022 - 08.2024
- Cultivated relationships to address community needs and prevent service duplication.
- Researched and analyzed community needs to determine program directions and goals.
- Developed screenings and evaluation tools to assess volunteer program effectiveness.
- Assessed current programs and identified areas for improvement or expansion.
- Wrote, implemented and enforced volunteer program policies, procedures and standards.
- Fostered collaborative team environment to enhance volunteer engagement and program effectiveness.
- Managed scheduling for volunteers to ensure coverage at events.
- Collaborated with departments to identify volunteer engagement opportunities in special events and projects.
Manager
Sedgewick CMS
Raleigh
08.2020 - 04.2022
- Facilitated team collaboration, increasing productivity and aligning efforts with organizational objectives.
- Monitored staff performance, addressing issues proactively.
- Delegated tasks to staff while setting clear priorities and goals.
- Coached, mentored, and trained team members to enhance job performance.
- Established processes that enhanced workflow efficiency across the organization.
- Implemented process improvements that streamlined workflows, resulting in more efficient operations.
- Created monthly reports for senior management on operational performance metrics.
- Oversaw inventory management, maintaining optimal stock levels.
Frozen Department Manager
Walmart
Raleigh
03.2018 - 04.2019
- Managed frozen food inventory to optimize stock availability, enhancing customer satisfaction.
- Maintained freezer cases in excellent condition through regular repairs and upgrades, ensuring product integrity.
- Rotated products in cases and coordinated receipt of new shipments.
- Delegated work to staff, establishing clear priorities and goals.
- Provided exceptional customer service by promptly addressing inquiries and complaints.
- Completed thorough opening, closing, and shift change functions to uphold operational standards.
- Collaborated with various departments to facilitate smooth daily operations.
- Enhanced shopping experiences by driving cleanliness and organization within the department.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ03-2022
Skills
- Customer engagement
- Data analysis
- Operational efficiency
- Inventory control
- Guideline development
- Microsoft Word
- MS office
- Critical thinking skills
- Team collaboration
Certification
Mental Health First Aid
Affiliations
Toastmasters Blue Cross Blue Shield
Timeline
FEP Customer Service
Blue Cross Blue Shield of NC
07.2022 - Current
Volunteer Program Manager
Virtuous Women in Sisterhood (VWISH)
03.2022 - 08.2024
Manager
Sedgewick CMS
08.2020 - 04.2022
Frozen Department Manager
Walmart
03.2018 - 04.2019
Bachelor of Science -
University of Phoenix