Angel Mayo
Wendell
Summary
Customer Service Representative with 2+ years delivering high-quality support across high-volume contact environments and front-line technical troubleshooting. Leverages strong interpersonal skills, case documentation proficiency (Microsoft Office),(Salesforce), and consistent typing speed to improve first-call resolution and reduce handle time. Combines quality-inspection and equipment-monitoring experience to identify process improvements, while pursuing opportunities to grow into customer service leadership and process-improvement roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Customer Service Rep)
Foundever
Remote
01.2026 - Current
- Assisted team members in executing remote tasks efficiently and reliably. Supported remote work initiatives by providing necessary resources and guidance. Facilitated smooth remote operations by coordinating with various departments.
- Executed timely updates of customer account information to enhance service delivery and client satisfaction.
- Executed fund transfers between bank accounts, maintaining accuracy and compliance with financial regulations.
- Led initiatives to enhance customer engagement strategies, driving loyalty and retention efforts.
Customer Service Representative
Alorica
04.2025 - 01.2026
- Resolved customer inquiries promptly via phone, improving satisfaction and fostering repeat engagement.
- Managed high-volume inbound calls while maintaining consistent quality standards and timely responses.
- Used Microsoft Office tools to document interactions and enhance caller communication efficiency.
- Collaborated with teammates to apply feedback, raising service quality and consistency.
- Documented call details in case management system to support issue tracking and resolution.
- Maintained 43 WPM typing speed to accelerate call handling and post-call documentation.
- Provided technical support to diagnose and resolve user issues, producing measurable improvements in first-call resolution.
- Remote
Inspector
Guilford Performance Textiles
Kenansville, NC
05.2023 - 03.2025
- Updated the machine's operating procedures and adjusted its use to increase productivity and longevity.
- Tested and assembled product.
- Took accurate measurements with hand tools, instruments, gauges, and equipment, and recorded the results for official records.
- Disposed of unsound and unsafe materials, products, and equipment to avoid inappropriate reuse.
- Was in charge of keeping an eye on the machine and diagnosing any issues that arose.
- Compared product and material color, shape, texture, and grade to established templates, charts, and samples. Streamlined inspection processes to enhance product quality, leading to noticeable gains in client satisfaction and reduced return rates.
Call Center Representative Specialist
Focus Services
Greenville, NC
01.2020 - 10.2022
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Customers were educated on billing, payment processing, and customer service policies and procedures.
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
- Foster a positive customer environment by actively listening to concerns and providing empathetic solutions, enhancing overall satisfaction.
- Documented customer cases in Microsoft applications, ensuring accurate records and measurable resolution tracking.
- Serviced credit union members with focused support, improving member satisfaction through clear account guidance.
- Handled high call volumes while maintaining response standards and consistent case closure rates.
- Typed at 40 WPM to provide timely assistance and reduce average handle time for callers.
- Completed required overtime to meet service-level targets and sustain staffing coverage during peak periods.
Education
High School -
Ayden-Grifton High School
Ayden, NC01-2020
Some College (No Degree) - Business Statistics
Pitt County Schools Early College High School
Winterville, NCNo Degree - Business Administration
Pitt Community College
Winterville, NCSkills
- Quality inspections
- Interpersonal skills
- Equipment monitoring
- Assembly line production
- Heavy machinery safety
- Customer service
- Safety and compliance
- Data analysis
- Technical troubleshooting
- Customer engagement
- Computer proficiency
- Call center experience
- Process documentation
- Problem-solving
- Customer retention
- Data entry
Timeline
Customer Service Representative (Customer Service Rep)
Foundever
01.2026 - Current
Customer Service Representative
Alorica
04.2025 - 01.2026
Inspector
Guilford Performance Textiles
05.2023 - 03.2025
Call Center Representative Specialist
Focus Services
01.2020 - 10.2022
Some College (No Degree) - Business Statistics
Pitt County Schools Early College High School
High School -
Ayden-Grifton High School
No Degree - Business Administration
Pitt Community College