DaVon Owens
Charlotte
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Patient Safety Attendant
Atrium Health Care
12.2020 - 06.2024
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
- Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
General Warehouse Associate
Aldi Warehouse
04.2022 - 01.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
Car Insurance Call Center
State Farm
08.2021 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High School Diploma -
Camden High School
New Haven, CT06.2017
Skills
- Patient care techniques
- Basic Life Support
- Reliability and punctuality
- Mental health awareness
- Teamwork and Collaboration
- Medical terminology knowledge
- Time Management
- Multitasking Abilities
- Patient Care
- Reliability
- Excellent Communication
Timeline
General Warehouse Associate
Aldi Warehouse
04.2022 - 01.2023
Car Insurance Call Center
State Farm
08.2021 - 02.2022
Patient Safety Attendant
Atrium Health Care
12.2020 - 06.2024
High School Diploma -
Camden High School
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