Ryanne McGovern
Winston-Salem
Summary
Dynamic Patient Safety Attendant at Novant Health, skilled in patient monitoring and safety compliance. Proven ability to provide emotional support and effectively communicate with healthcare teams, enhancing patient outcomes. Recognized for maintaining a safe environment and implementing quality improvement initiatives, ensuring high standards of care and patient advocacy. In addition to the skills learned as a healthcare worker, being a server has helped me to become a hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Patient Safety Attendant
Novant Health: Forsyth Medical Center
Winston-Salem
11.2024 - Current
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Monitored patient safety and ensured compliance with hospital policies and procedures.
- Provided guidance on safe handling techniques for lifting heavy objects or assisting elderly patients.
- Assisted with the transfer of patients from beds to wheelchairs or other medical equipment.
- Reported any incidents involving slips, trips, falls, other accidents immediately upon observation.
- Ensured that no dangerous objects were left within reach of hospitalized patients.
- Communicated effectively with members of the healthcare team about issues related to patient safety.
- Ensured that all necessary information was documented accurately in order to maintain accurate records regarding patient safety incidents.
- Adhered strictly to all confidentiality requirements concerning patient information.
- Provided emotional support to patients during times of distress or confusion due to illness or injury.
- Ensured that all necessary documents were completed accurately and submitted on time.
- Responded quickly to emergency situations such as falls, seizures, or other injuries requiring immediate medical attention.
- Maintained a safe environment by escorting patients to their destinations, preventing unauthorized access, and responding to potential hazards.
- Performed administrative tasks such as answering telephones, filing paperwork, and preparing documents for review by healthcare personnel.
- Educated patients and families on proper safety precautions while in the hospital environment.
- Participated in providing support services related to patient safety such as setting up bedside tables, stocking supplies, changing linens.
- Participated in quality improvement initiatives aimed at improving patient outcomes.
- Assisted nursing staff with the use of specialized medical equipment for patient care activities such as bathing or dressing changes.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Provided assistance to medical staff in maintaining patient safety, including monitoring of vital signs and administering first aid when needed.
- Built strong and trusting rapport with clients and loved ones.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Offered information, support and comfort to patient families.
- Greeted, guided and offered assistance to patients and visitors.
- Attended training to validate or refresh basic professional skills.
- Supported nursing staff in day-to-day operations.
- Monitored health and well-being of clients and reported significant health changes.
Server
Applebee's Neighborhood Grill & Bar
Winston-Salem
02.2023 - 04.2025
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Responded to ad hoc cleaning duties at end of shift.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
GED -
Forsyth Technical Community College
Winston-Salem, NC02-2025
Skills
- Patient monitoring
- Safety compliance
- First aid
- Customer service
- Team collaboration
- Time management
- Effective communication
- Quality improvement
- Emotional support
- Patient care techniques
- Professionalism and ethics
- Medical terminology
- Mental health awareness
- De-escalation techniques
- First aid proficiency
- Stress tolerance
- Support services
- Patient advocacy
- Adaptability
- Nursing assistance
- Attention to detail
- Multitasking capacity
- First Aid/CPR
- Written communication
- Team building
- Palliative care
- Dining customer service
- Menu presentation
- Food running
- Beverage preparation
- Team member support
- Server training
- Guest seating
- Hostess support
- Quality control
- Order management
- Upselling techniques
- Relationship management
- Food delivery
- Table setting
- Professional appearance
- Food spoilage prevention
- Inventory management
- Cash handling
- Point of sale operation
- Dining crew workflow optimization
- Regulatory compliance
- Shift management
- Performance improvement
- Suggestive selling
- Supply restocking
- Ordering procedures
- POS operation
- Safe food handling
- Cleanliness standards
- Exceptional customer service
- Strong work ethic
- Memory retention
- Hospitality service expertise
- Price memorization
- Check payment processing
- Front-of-house display creation
- Responsible beverage service
- Table bussing
- Calm demeanor
- Basic first aid
- Positive and professional
- Conflict resolution
References
References available upon request.
Timeline
Patient Safety Attendant
Novant Health: Forsyth Medical Center
11.2024 - Current
Server
Applebee's Neighborhood Grill & Bar
02.2023 - 04.2025
GED -
Forsyth Technical Community College
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