Dancia Carter
Greensboro
Summary
Compliance professional with demonstrated expertise in regulatory adherence and risk management. Adept at developing and implementing compliance programs that ensure alignment with industry standards. Known for strong focus on team collaboration and achieving results, with flexible approach to evolving needs. Skilled in policy development, auditing, and problem-solving, ensuring organizational integrity and trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor II
Bae Systems Inc.
03.2023 - Current
- Oversee payroll processing for over 40,000 employees, ensuring accuracy and compliance with federal, state, and local regulations.
- Implement and maintain payroll policies and procedures to ensure compliance with legal requirements and company standards.
- Conduct regular audits of payroll processes, identifying discrepancies and implementing corrective actions to mitigate compliance risks.
- Collaborate with HR and finance departments to ensure alignment with compliance standards and reporting requirements.
- Train and mentor payroll staff on compliance related tasks, issues and best practices
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Tax Consultant
Paycor
07.2022 - 03.2023
- Managed Tax operations and ensured adherence to compliance standards.
- Contributed to compliance audits, preparing documentation and reports for external auditors.
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
- Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
- Provided expert guidance to clients during audits, minimizing potential penalties and interest charges.
- Conducted thorough research to stay current on ever-changing tax laws, ensuring compliance for clients.
- Assisted clients in resolving IRS issues by navigating complex regulations and negotiating settlements.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Facilitated communication between clients and tax authorities.
- Responded to inquiries from IRS and other tax authorities.
Owner/Operations Manager, Customer Experience
Ayden Autos
03.2019 - 07.2022
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
Revenue Tax Auditor
North Carolina Department of Revenue
05.2018 - 03.2019
- Enhanced tax compliance by conducting thorough audits and identifying discrepancies in financial records.
- Examined and audited accounting and financial records with regard to compliance with personal property or business taxes as prescribed by law.
- Communicated with and assisted taxpayers or representatives regarding filing tax declarations, audits process, audit findings, explaining application of tax laws and regulations.
- Prepared audit appointment letters, written audit findings and reports with recommendations.
- Responded to incoming correspondence and assigned accounts to provide timely service and increase client retention.
- Conducted account research and prepared preliminary work papers and schedules.
- Prepared detailed reports on audit findings, presenting results to management teams for review and action planning.
- Ensured timely completion of audits through effective project management and prioritization skills.
Financial Analyst II
Bae Systems Inc.
02.2018 - 05.2018
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
- Analyzed tax issues and made recommendations for remediation to management.
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Researched tax issues and stayed current on all federal and state tax laws.
- Stayed current on ever-changing tax laws, attending professional development courses and subscribing to industry publications.
- Mitigated risks associated with audits by maintaining thorough records and supporting documentation for all reported figures.
Education
Bachelor of Science - Business Administration
Montreat College
Black Mountain, NC06-2017
Associate of Arts - Accounting
York Technical College
Rock Hill, SC06-2003
Skills
- Time management
- Continuous learning attitude
- Strong analytical mind
- Tax compliance expertise
- Regulatory compliance awareness
- Project management experience
- Audit procedures
- Internal auditing
- Auditing processes
- Compliance monitoring
- Investigation techniques
- Compliance
- Documentation skills
- Research proficiency
- Data analysis
- Corporate governance
Certification
- Certified Scrum Master, Scrum Alliance
Timeline
Supervisor II
Bae Systems Inc.
03.2023 - Current
Tax Consultant
Paycor
07.2022 - 03.2023
Owner/Operations Manager, Customer Experience
Ayden Autos
03.2019 - 07.2022
Revenue Tax Auditor
North Carolina Department of Revenue
05.2018 - 03.2019
Financial Analyst II
Bae Systems Inc.
02.2018 - 05.2018
Bachelor of Science - Business Administration
Montreat College
Associate of Arts - Accounting
York Technical College
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