Savanah Sampson
Greensboro
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
05.2023 - Current
- Supervised daily operations to ensure high-quality service and product consistency.
- Monitored inventory levels, placing orders to maintain optimal stock for peak service times.
- Ensured compliance with health and safety regulations, maintaining a safe environment for customers and employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Barista Trainer
Starbucks
03.2023 - 05.2024
- Trained new baristas on beverage preparation and customer service protocols.
- Developed training materials to enhance skills of team members.
- Improved efficiency by implementing streamlined training processes.
- Collaborated with management to identify training needs and performance gaps.
Pharmacy Clerk
Archdale Drug
02.2023 - 01.2024
- Collaborated with pharmacists to verify prescriptions and resolve discrepancies promptly.
- Operated pharmacy software systems for order processing and record management.
- Educated patients on proper medication usage and potential side effects effectively.
Waitress Supervisor
Hwy 55
04.2022 - 03.2023
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new waitstaff on menu knowledge and service protocols.
Education
Bachelor of Nursing - Pre-nursing
University of North Carolina At Greensboro
Greensboro, NC05-2028
No Degree - Nursing Assistant 1
Triad Medical Academy
Greensboro, NC07-2025
Skills
- Team supervision
- Customer service
- Inventory management
- Health and safety compliance
- Time management
- Quality assurance
- Communication skills
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
Shift Supervisor
Starbucks
05.2023 - Current
Barista Trainer
Starbucks
03.2023 - 05.2024
Pharmacy Clerk
Archdale Drug
02.2023 - 01.2024
Waitress Supervisor
Hwy 55
04.2022 - 03.2023
Bachelor of Nursing - Pre-nursing
University of North Carolina At Greensboro
No Degree - Nursing Assistant 1
Triad Medical Academy