Dan McPhaul
Charlotte
Summary
Dedicated Consumer relations professional with over 15 years in Business Development, Sales, Marketing and Hospitality services. Values time management and showcases high level leadership. Proficient in troubleshooting company and employee affairs to enhance and innovate business solutions. Demonstrates strong verbal and written communication skills. Strong background in cultivating business to business and business to consumer relationship goals and expectations.
Overview
13
13
years of professional experience
Work History
Travel Agent (Online)
AAA
03.2020 - Current
- Actively listens and builds Rapport with customers to construct and personalize a wide variety of international and domestic travel packages
- Works with various vendors such as Disney, Allianz, World Caribbean, Marriott and many more to maintain Business to business and business to consumer relationships representing AAA Travel
- Effectively maintains and exceeds monthly Company sales goals in travel revenue promotions such as AAA Travel Visa and monthly vendor specials
- Uses expertise to host seasonal travel events and assist in consumer bookings and inquiries (Currency, port charges, dining, Lodging)
Group Sales & Project Coordinator
Pinehurst Resort
05.2023 - 01.2025
- Creates and organizes all sales & business proposals for Pinehurst group sales team and management
- Effectively communicates with potential sales leads and prospects to maintain group business while enhancing the guest experience
- Host of Pinehurst events and functions for repeat and potential golf and resort prospects
- Works with management to find new strategies to effectively influence, promote, and market the largest golf resort in North America
- Oversees Golf and resort contracts for all group business
Assistant Branch Manager
HERTZ
04.2015 - 05.2023
- Proficiently excels in managing the #1 Rental company Brand name within the United States
- Manages and effectively demonstrates various sales strategies to enhance company sales (SRPD) and product knowledge
- Displays courtesy and professionalism within an upscale perceived business facility and consumer base
- Efficiently ensures consumer knowledge and safety through vehicle inspection and car maintenance procedures (VSR)
- Maintains and exceeds monthly sales goals by using effective listening, understanding of consumer needs, and values of HERTZ products and services
Amazon Logistics & Delivery Manager
George Cassel Logistics/LLMD Logistics
03.2020 - 05.2021
- Possesses strong interpersonal skills with ability to Manage and support 32 deliver Drivers for the Amazon company brand
- Assists in team Scheduling and company payroll, while knowledgeable of all warehouse safety and health procedures
- Conducts interviews, Oversees consumer feedback and all employee and company matters
- Accomplishes a daily score of100% for on time package delivery rate for the Orlando, FL/MD district while assuring customer brand satisfaction and promise to customer
Business Development & Sales Manager
Koon's Chevrolet Buick GMC
02.2019 - 03.2020
- Used prospecting methods to create new sales leads for dealership; Strategically converted "Dead end" leads to potential car buyers
- Knowledgeable of all functions of the business to enhance new/pre-owned and service sales revenue
- Used various marketing strategies to increase potential customer visits and promotional showcasing
- Increased monthly/yearly car sales for the dealership's throw-out tenure managing in business development
- Serves as a first point of contact for a well perceived and diverse business establishment
Marketing & Merchandise Coordinator Coordinator
Walt Disney World Resort
09.2011 - 04.2015
- Displays pro-active Guest service experiences by providing "World class" service within a Fortune100 company
- Enhanced Guest experience by providing anticipated and personalized Guest service through effective teamwork
- Demonstrates creative conflict resolution skills through active listening while taking genuine interest in Guest and peer shared concerns
- Total of27 Guest Service Recognition cards by Guest and peers for outstanding Guest interaction and performing above and beyond service
- Developed leadership and management skills as department area coordinator and hospitality expert
Education
Bachelor of Arts - Educational Leadership And Management
University of North Carolina Greensboro
Greensboro, NC06.2018
Associates in Arts - Business Education
Sandhills Community College
Pinehurst, NC06.2015
Skills
- Customer relations Management
- Business Development Management
- Project Management
- Operations management
- Lead prospecting Expert
- Guest service & Hospitality Management
- Vocational guidance Leadership & Mentor
- Sales Management
- Customer Service Management
Timeline
Group Sales & Project Coordinator
Pinehurst Resort
05.2023 - 01.2025
Travel Agent (Online)
AAA
03.2020 - Current
Amazon Logistics & Delivery Manager
George Cassel Logistics/LLMD Logistics
03.2020 - 05.2021
Business Development & Sales Manager
Koon's Chevrolet Buick GMC
02.2019 - 03.2020
Assistant Branch Manager
HERTZ
04.2015 - 05.2023
Marketing & Merchandise Coordinator Coordinator
Walt Disney World Resort
09.2011 - 04.2015
Bachelor of Arts - Educational Leadership And Management
University of North Carolina Greensboro
Associates in Arts - Business Education
Sandhills Community College
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