Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cultivated warm relationships with regular customers.
Developed strong connections with regular customers through personalized service.
Director/Lead Swim Instructor
1 Year 10 Months
Raleigh Swim School | 08.2024 - 06.2026
Collaborated with the owners to identify staffing needs and job requirements.
Trained new employees on swim lesson procedures, ensuring consistent and high-quality instruction across all classes
Maintained detailed student progress records through skill cards, facilitating tailored lesson planning and targeted skill development
Conducted regular assessments of team performance, providing constructive feedback and support.
Kitchen Staff Member
1 Year 10 Months
Bossy Beulah’s Chicken Shack | 07.2022 - 05.2024
Supported high-volume periods, contributing to optimal kitchen performance
Assisted with the preparation and delivery of large catering orders, meeting client expectations and maintaining quality standards
Trained new employees on restaurant procedures, including food preparation, customer interaction, POS operation, and order fulfillment, ensuring smooth onboarding and operational consistency
Monitored inventory levels, restocked supplies, and alerted management of low-stock items to prevent shortages
Resolved customer inquiries and complaints with tailored solutions, enhancing customer satisfaction and retention
Education
Bachelor of Arts (B.A.) - Theatre Performance
Appalachian State University | Boone, NC | 08-2021