Mia Silver
Boone
Summary
Highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2026
2026
years of professional experience
Work History
Server/Host
The Cardinal
Boone
08.2024 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided excellent customer service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Barback
Barley Market
Cornelius
12.2022 - 09.2023
- Provided management with detailed feedback on inventory levels and supply quality.
- Handled payments accurately and efficiently as needed in cashier role.
- Greeted frequent visitors by name while explaining new promotions.
- Managed multiple tasks simultaneously while maintaining high service standards.
- Maintained cleanliness by removing empty bottles and trash from work areas.
- Washed and polished empty glasses, transporting plates to kitchen and discarding trash.
- Cleaned spills promptly and brought replacement items to tables.
Barista
Starbucks
Cornelius
04.2021 - 08.2023
- Ensured compliance with health and safety regulations for food handling and cleanliness standards.
- Managed inventory, including ordering supplies and conducting regular stock checks.
- Processed transactions accurately while managing cash register operations with integrity.
- Delivered excellent customer service by addressing inquiries promptly and professionally.
- Maintained high cleanliness and sanitation standards for food and beverage products.
- Organized workstations to enhance efficiency during peak hours.
- Prepared specialty coffee drinks, including lattes, cappuccinos, and mochas.
Barista
Bean Market
Cornelius
02.2021 - 08.2022
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized official and off-menu coffee and tea preparations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista
(Starbucks) Harris Teeter
Cornelius
09.2019 - 01.2021
- Crafted specialty coffee drinks, including lattes, cappuccinos, and Americanos.
- Described menu items and suggested products to enhance customer experience.
- Resolved customer concerns to uphold brand loyalty and satisfaction.
- Ensured equipment maintenance followed manufacturer's specifications for optimal performance.
- Processed transactions accurately at cash register, maintaining financial integrity.
- Managed inventory through supply ordering, product stocking, and conducting regular checks.
- Handled drink orders and inquiries efficiently to sustain high customer satisfaction.
Volunteer
Bonnaroo Music And Arts Festival
Manchester
Education
Bachelor of Arts - Graphic Communications Management
Appalachian State University
Boone, NC05-2027
Business Administration and Management
Central Piedmont Community College
Charlotte, NCSkills
- Communication skills
- Multitasking
- Adaptability
- Graphic design
- Team Player
- Project management
- Customer service
- Inventory management
- Positive and professional
- Team member support
Affiliations
- I have previously volunteered at the Bonnaroo music festival. I performed plenty of manual labor and assisted in organizing activities for the event.
- I take pleasure in going to various types of music festivals. I enjoy experiencing the visuals and meeting new people.
Timeline
Server/Host
The Cardinal
08.2024 - Current
Barback
Barley Market
12.2022 - 09.2023
Barista
Starbucks
04.2021 - 08.2023
Barista
Bean Market
02.2021 - 08.2022
Barista
(Starbucks) Harris Teeter
09.2019 - 01.2021
Volunteer
Bonnaroo Music And Arts Festival
Bachelor of Arts - Graphic Communications Management
Appalachian State University
Business Administration and Management
Central Piedmont Community College
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