Craig Van Laanen
Mill Spring
Summary
Results-driven owner/operator with proven success in developing sales strategies, managing operations, and ensuring business compliance. Knowledge in financial recordkeeping and inventory control, consistently driving growth and efficiency. Previous experience in banking sales and customer service.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Spice Thyme LLC d/b/a Savory Spice
Huntersville
11.2011 - Current
- Managed daily operations and staff scheduling for franchise location.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Developed and implemented successful sales strategies to meet business goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed and implemented marketing strategies to increase brand visibility.
- Ensured compliance with franchise standards and regulatory requirements.
- Trained and mentored new employees on operational procedures and customer service.
- Oversaw inventory management, ensuring optimal stock levels for sales.
Personal Banker
Wells Fargo
Huntersville
03.2000 - 10.2011
- Assisted customers with account openings and financial product inquiries.
- Provided personalized banking solutions to meet customer needs.
- Educated clients on digital banking tools and services.
- Maintained compliance with bank policies and regulatory requirements.
- Developed strong relationships with clients to enhance customer loyalty.
- Resolved customer concerns promptly and professionally, ensuring satisfaction.
- Cross-sold banking products such as credit cards, loans and investments.
- Processed loan applications according to established guidelines.
Education
Associate of Arts - Marketing Communications
Northeast Wisconsin Technical College
Green Bay, WISkills
- Staff management
- Financial recordkeeping
- Sales strategy development
- Marketing implementation
- Inventory control
- Business compliance
- Customer relationship management
- Relationship building
- Financial planning
- Banking
Timeline
Owner/Operator
Spice Thyme LLC d/b/a Savory Spice
11.2011 - Current
Personal Banker
Wells Fargo
03.2000 - 10.2011
Associate of Arts - Marketing Communications
Northeast Wisconsin Technical College