Allison Mayo
New Bern,NC
Summary
Ambitious small business owner with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Coastal Cravin' Bagelry
01.2022 - Current
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 4 employees.
- Maintained positive relationships with local community and government officials.
- Planned and executed strategies to increase customer loyalty and retention.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Owner/Operator
Barrier Island Bagels
04.2016 - 07.2021
- Supervised daily activities of restaurant and 7 employees.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Sandwich Maker
Lighthouse Bagels And Deli
03.2011 - 09.2013
- Greeted guests, promoted specials, and took orders.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Associate of Applied Science - Marine Technology
Cape Fear Community College
Wilmington05-2008
No Degree -
William Peace University
Raleigh, NC08.2006
Skills
- Payroll processing
- Operations management
- Relationship management
- Menu development
- Staff management
- Operational efficiency
- Food presentation
- Allergy awareness
- Small business operations
- Customer engagement
- Schedule management
- Vendor relations
- Staff leadership
- Cost control
- Staff hiring
- Business marketing
- Staff supervision
- Health code compliance
- POS system operation
- Labor cost controls
Timeline
Owner/Operator
Coastal Cravin' Bagelry
01.2022 - Current
Owner/Operator
Barrier Island Bagels
04.2016 - 07.2021
Sandwich Maker
Lighthouse Bagels And Deli
03.2011 - 09.2013
Associate of Applied Science - Marine Technology
Cape Fear Community College
No Degree -
William Peace University