Caroline E. Dollard
Charlotte
Summary
Highly motivated and results-oriented Director of Commercial Property Management with over 10 years of experience overseeing diverse property portfolios, including commercial, residential, retail, and resort properties. Proven ability to deliver exceptional value through effective asset management, property operations, and tenant retention strategies. Skilled at leading complex projects and fostering strong, mutually beneficial relations with tenants, vendors, contractors, and ownership. Possess a strong focus on cost management and commitment to continuous improvement through training and development.
Overview
18
18
years of professional experience
Work History
Project Coordinator / Operations Support
Whittington Builders, Inc.
Charlotte, NC
07.2024 - Current
- Developed detailed project documentation, enhancing clarity and compliance with industry standards.
- Coordinated end-to-end project lifecycles for premium residential assets, ensuring strict adherence to timelines, design specifications, and quality standards.
- Acted as the primary liaison between subcontractors, vendors, and high-net-worth clients, streamlining communication and resolving operational bottlenecks.
- Oversaw vendor procurement and material tracking, successfully mitigating supply chain delays to keep projects on budget.
Private Household Manager/Child Care Facilitator
16 Families
Charlotte, NC
04.2024 - Current
- Coordinated schedules, appointments, and events for families, prioritizing needs and managing logistics effectively.
- Managed daily household operations for multiple families, ensuring smooth coordination and efficiency.
- Supervised children ranging in age from 6 weeks old to 14 years old, providing mentorship, activities, and love.
- Supervised staff members, providing mentorship and training to enhance team performance and service quality.
Commercial Property Manager – Specialty Properties: Ski Villages
Big V Property Group
Charlotte, NC
06.2022 - 03.2024
- Managed a nationwide specialty property portfolio consisting of 3 world class ski resort villages and one class-A office building. Total square footage of 250,000sf consisting of boutique retail, F&B, and resort office space.
- Acted as a Commercial Board Member for 15 Condominium Owners Associations across the 3 ski villages. Aligned association decisions with the interests of commercial ownership and advocated for decisions that protected asset value and profitability.
- Managed a $2million capital improvement project for a Class-A office building ensuring on time completion and budget compliance.
- Implemented a Tenant Compliance Program, ensuring adherence to lease terms and increasing tenant operating hours by 25%
- Lead project manager driving the mitigation and reconstruction efforts following a $1million “water loss”. Streamlined communication with adjusters, contractors, tenants, and ownership ensuring timely completion of repairs and minimal business disruption.
- Demonstrated exceptional performance and ability to deliver key results within the first 90 days of employment and received a promotion to Director.
- Demonstrated strong analytical and problem solving skills by identifying process gaps and developing comprehensive procedures for consistent company-wide application. This resulted in a significant increase in productivity and reduction in errors.
- Contributed to the development and implementation of 5 new company-wide processes and procedures including: Preventative Maintenance, Turnover, Limits of Authority, Budget Management, and Inspections
Community Manager
CAMS: Community Association Management Services
Charlotte, NC
10.2019 - 05.2022
- Managed a complex portfolio of homeowner associations consisting of high-rise condos, townhomes, and single-family home communities.
- Built and maintained relationships with boards of directors and homeowners to identify and resolve property issues, plan strategic improvements for the future, and provide excellent consultation where needed
- Forecasted and implemented budgets while coordinating with vendors to address property issues and facilitate strategic improvements across all properties.
- Executed daily and monthly accounting tasks including bill pay, insurance, and monthly variance reports. Prepared the annual budget and coordinated the annual membership meeting.
- Current portfolio includes 1,020 units over 13 communities, including multimillion dollar homes and condos with celebrity homeowners.
Project Manager & Office Manager
Bourgeois McGinn Builders
Charlotte, NC
07.2016 - 07.2019
- Provided clients with strategic project advice
- Coordinated bid day, organized bid estimates, and executed permit applications to ensure timely project approvals.
- Appointed and managed subcontractors, overseeing performance and compliance with project standards.
- Coordinated and purchased project selections, including stone, tile, plumbing fixtures, and appliances, to meet client specifications.
- Attended vendor selection meetings with the client.
- Conducted inspections at job sites to ensure compliance with project specifications after installation. Assisting the superintendent with day to day operations
- Maintained all subcontractor certificates of insurance.
Paralegal
Law Office of John A. Hamilton, II
Monroe, NC
01.2012 - 05.2015
- Organized and filed court documents to ensure timely access and compliance with court requirements
- Briefed clients on legal procedures and communicated with opposing counsel to facilitate effective case management
- Coordinated daily appointments for attorney and assisted with day to day operations
Property Management & Office Assistant
Real Estate Development Partners, LLC
Charlotte, NC
01.2010 - 09.2012
- As a team member, increased tenant occupancy in Harris Teeter shopping center from 10% to 100% in 24 months
- Daily collection of rent for over 10 commercial real estate properties
- Scheduled250+/year tenant work orders and assisted in resolving tenant conflicts
- Managed daily office operations
- Interpreted, organized, and maintained tenant leases and files for all properties, ensuring compliance and accessibility
Paralegal
Porter & Schwartz, PA.
Charlotte, NC
09.2008 - 09.2009
- Finalized more than 2,000 legal documents for Mecklenburg County Court House filings
- Briefed clients on legal proceedings, ensuring understanding and preparedness for next steps
- Briefed clients on legal proceedings and communicated with opposing counsel
- Established and maintained relationships with over 200 sheriff departments and private investigators to facilitate effective communication and case progress
- Assisted Managing Partner with daily tasks, including managing schedules and coordinating appointments.
Education
Psychology
Peace College
Raleigh, NC01-2008
Skills
- Management Skills, Presentation Skills, Negotiation Skills, Leadership Skills
- North Carolina Notary
Timeline
Project Coordinator / Operations Support
Whittington Builders, Inc.
07.2024 - Current
Private Household Manager/Child Care Facilitator
16 Families
04.2024 - Current
Commercial Property Manager – Specialty Properties: Ski Villages
Big V Property Group
06.2022 - 03.2024
Community Manager
CAMS: Community Association Management Services
10.2019 - 05.2022
Project Manager & Office Manager
Bourgeois McGinn Builders
07.2016 - 07.2019
Paralegal
Law Office of John A. Hamilton, II
01.2012 - 05.2015
Property Management & Office Assistant
Real Estate Development Partners, LLC
01.2010 - 09.2012
Paralegal
Porter & Schwartz, PA.
09.2008 - 09.2009
Psychology
Peace College