Summary
Overview
Work History
Education
Skills
Timeline
Generic
Deena Holly

Deena Holly

New Bern

Summary

Results-driven Operations/Project Coordinator with a strong background at Crossmark, specializing in project management and client relationship development. Recognized for effectively training teams and enhancing operational efficiency while maintaining high standards of quality control. Proficient in Microsoft Office and Power BI, leveraging these skills to implement process improvements and meet project objectives.

Overview

22
22
years of professional experience

Work History

Operations/Project Coordinator

Crossmark
06.2023 - Current
  • Oversee client account initiatives (research, project management, oversee communication between stakeholders), handles project expenses, establish positive client relationships, update program data, lead presentations, support hiring process, quality control, prepare and organize program training calls.

Regional Manager

Crossmark
01.2019 - 06.2023
  • Manage 5 states and 30+ representatives, set standards operating goals, review progress and spreadsheets, manage team staffing (interview, hire, manage, train, engage), ensure quality execution through in-store audits, assist staff with necessary tasks, and provide constructive feedback to ensure quality execution.

Store Manager

Goodwill Industries
03.2018 - 01.2019
  • Prepare and maintain 2 store operation records, address customer feedback promptly and appropriately, process donated goods within guidelines, assist store staff with operations as needed, responsibly handled all cash deposits for the bank.

Retail Supervisor

Crossmark
05.2011 - 11.2017
  • Supervise 50+ representatives, train oncoming supervisors and representatives to maximum proficiency, review spreadsheets and team requirements, significant technology experience with several apps and databases. manage team staffing (interview, hire, manage, train, engage), Promotion to BDE in MAY 2017: manages 14+ states and over 300+ representatives until program completion.

Computer Room Specialist

Home Depot
05.2003 - 12.2010
  • Responsible for maintaining all computers and registers, making sure they all work properly, making schedules for 50+ employees weekly, ordering supplies for employees, scheduled monthly meetings. I held several roles at Home Depot, Service Desk, Inventory Management, Bookkeeping, Associate Coordinator.

Education

Emergency Medical Technician Certification -

Lenoir Community College
01.2013

Graduated with Honors -

Plainwell High School
01.1988

Skills

  • Project Management Tools
  • Assess and Manage Training Needs
  • Strong Interpersonal Skills
  • Adept Microsoft Office Knowledge & Skills
  • Process Improvement
  • Quality Control
  • PowerPoint
  • SharePoint
  • Power BI
  • Excel
  • 10 Key
  • Team building
  • Quality control
  • Communication skills
  • Process improvement
  • Time management
  • Problem solving
  • Staff recruitment
  • Presentation skills
  • Operational efficiency
  • Schedule oversight
  • Flexible and adaptable
  • Training and development
  • Relationship building
  • Deadline adherence
  • Planning and execution
  • Workload management
  • Performance monitoring
  • Presentation creation and delivery
  • Problem-solving
  • Project feedback data
  • Detail-oriented
  • Powerpoint presentations
  • Team leadership
  • Remote team management
  • Employee scheduling
  • Decision-making
  • Project management
  • Data analysis
  • Project coordination
  • Compliance enforcement
  • Client relationship management
  • Effective communication
  • Spreadsheet tracking

Timeline

Operations/Project Coordinator

Crossmark
06.2023 - Current

Regional Manager

Crossmark
01.2019 - 06.2023

Store Manager

Goodwill Industries
03.2018 - 01.2019

Retail Supervisor

Crossmark
05.2011 - 11.2017

Computer Room Specialist

Home Depot
05.2003 - 12.2010

Emergency Medical Technician Certification -

Lenoir Community College

Graduated with Honors -

Plainwell High School

Similar Profiles

CREATE PROFILE
Deena Holly