CARLOS ORTIZ MENCIA
Raleigh
Summary
Bilingual (English-Spanish) office and customer service professional with a proven track record of growth from cashier roles to shift management. Experienced in supporting daily operations, handling cash and reports, coordinating schedules, supervising teams, and delivering consistent customer satisfaction. Known for reliability, professionalism, and a strong work ethic.
Bilingual (English-Spanish) office and customer service professional known for reliability and strong work ethic. Oversaw daily operations, managed cash handling, coordinated staff schedules, and resolved customer concerns to ensure service excellence.
Overview
4
4
years of professional experience
Work History
Shift Manager
Popeyes Louisiana Kitchen
Raleigh
10.2024 - Current
- Oversee daily store operations, supervise staff performance, prepare schedules, control labor, complete operational reports, handle cash deposits, and resolve customer concerns to maintain service excellence.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Shift Manager
Wendy's
Raleigh
11.2023 - 07.2024
- Led shift teams, ensured operational and food safety standards, managed cash handling and end-of-day reconciliation, assisted with scheduling, and supported training of new employees.
Crew Member
McDonald's
Raleigh
02.2023 - 10.2023
- Provided fast, accurate service in a high-volume environment, operated POS systems, handled cash and card payments, and worked collaboratively to meet speed and quality goals.
Team Member
Taco Bell
Raleigh
03.2022 - 04.2023
- Supported food preparation, order accuracy, cleanliness, and front-line customer service while maintaining brand and safety standards.
Cashier
Hispanic Grocery Store
Raleigh
06.2022 - 03.2023
- Delivered bilingual customer service, processed high-volume transactions accurately, balanced cash drawers daily, assisted customers with product selection, and maintained an organized checkout area.
- Operated cash register efficiently during peak store hours.
Education
Hillside High School
Durham, NCSkills
- Customer Service
- Conflict Resolution
- Cash Handling
- POS Systems
- Scheduling
- Reporting
- Microsoft Office
- Team Leadership
- Training
- Time Management
- Staff supervision
- Cash handling
- Flexible schedule
- Handling customer complaints
Languages
- Spanish
- English
- Spanish
Professional Highlights
- Trusted with opening and closing responsibilities
- Recognized for reliability and professionalism
- Strong communication skills in English and Spanish
Timeline
Shift Manager
Popeyes Louisiana Kitchen
10.2024 - Current
Shift Manager
Wendy's
11.2023 - 07.2024
Crew Member
McDonald's
02.2023 - 10.2023
Cashier
Hispanic Grocery Store
06.2022 - 03.2023
Team Member
Taco Bell
03.2022 - 04.2023
Hillside High School