ShaQuan Henson
Greensboro
Summary
Results-oriented Shift Manager experienced in overseeing operations and ensuring high customer satisfaction. Achieved operational efficiency through effective scheduling, team management, and problem-solving skills. Focused on optimizing resources and enhancing productivity while maintaining quality standards.
Overview
11
11
years of professional experience
Work History
Shift Manager
Pita Delite
Greensboro
01.2016 - Current
- Managed daily operations to optimize restaurant workflow and enhance service quality.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained and mentored staff on customer service and food preparation standards.
- Oversaw employee performance on various tasks, including food preparation, stocking supplies, serving, processing payments, handling cash and credit cards, cleaning tables and counters, resetting tables, greeting customers, and answering questions.
- Handled customer inquiries and resolved complaints effectively and professionally.
- Fostered positive relationships with staff, customers, and vendors to create a collaborative work environment.
- Assisted in developing training materials for onboarding new employees.
Package Handler
FedEx
Greensboro
12.2020 - 08.2022
- Loaded packages onto delivery trucks for timely distribution.
- Scanned and tracked packages using handheld devices to ensure accuracy.
- Sorted incoming shipments based on destination and priority levels.
- Collaborated with team members to meet daily operational goals effectively.
- Handled damaged packages with care, reporting issues to supervisors promptly.
- Assisted in loading delivery trucks with prepared packages.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Package Handler
Industrial Wood Resource Systems
Greensboro
08.2021 - 10.2021
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Operated material handling equipment safely to move heavy packages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Loaded completed orders on pallets according to delivery numbers.
Package Handler
Camco
Greensboro
04.2020 - 03.2021
- Loaded packages onto delivery trucks for timely distribution.
- Scanned and tracked packages using handheld devices to ensure accuracy.
- Sorted incoming shipments based on destination and priority levels.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
Material Handler
Pactiv
Greensboro
01.2015 - 12.2015
- I was responsible for maintaining inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory Also prepared finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
- Assisted in loading and unloading shipments while following safety protocols consistently.
- Maintained organized work areas to promote safety and streamline operations daily.
- Collaborated with team members to optimize workflow and enhance productivity throughout shifts.
- I was responsible for maintaining inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory Also I prepared finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Education
H.S. Diploma - Business
Britain Academy
High Point 01.2016 - 02.2016
Skills
- Operations management
- Staff management
- Shift leadership
- Effective communication
- Staff onboarding
- Hiring and recruiting
- Training development
- Employee training
- Mentoring and coaching
- Performance review
- Schedule management
- Conflict resolution
- Customer service focus
- Customer service
- Complaint handling
- Customer complaints
- Cash handling
- Inventory control
- Food safety
- Safety compliance
- Workplace safety
- Operational efficiency
- Process optimization
- Attention to detail
- Effective communication
- Decision-making
- Time management
- Team collaboration
- Relationship building
- Problem solving
- Staff motivation
- Customer service focus
- Team development
- Employee training
- Complaint handling
Cellular
(336) 938-4441
Qualification Highlights
- Quick learner, eager to further my knowledge and skills in different fields.
- Meticulous worker; attentive to quality and detail.
- Able and willing to assist co-workers, supervisors, and clients in a cooperative manner.
- Committed to providing total quality work.
- Dependable employee with common sense and a variety of skills.
- Work well under pressure to meet deadlines.
Timeline
Package Handler
Industrial Wood Resource Systems
08.2021 - 10.2021
Package Handler
FedEx
12.2020 - 08.2022
Package Handler
Camco
04.2020 - 03.2021
H.S. Diploma - Business
Britain Academy
01.2016 - 02.2016
Shift Manager
Pita Delite
01.2016 - Current
Material Handler
Pactiv
01.2015 - 12.2015