Candice Rothmaller
Cary
Summary
Detail oriented healthcare administrative professional with Department of Veterans Affairs experience supporting clinic operations, patient access, and data integrity within a fast-paced medical environment. Proven ability to manage complex scheduling workflows, maintain accurate electronic health records, and assist with clinic utilization and administrative reporting. Trusted team resource who supports onboarding and training of new staff, reinforces adherence to VA policies and procedures, and promotes audit readiness. Recognized for strong organizational, analytical, and communication skills, with a consistent focus on high quality Veteran centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Durham VA Healthcare System
12.2022 - Current
- Perform accurate patient registration and ADT data verification, ensuring demographic, insurance, and clinical information is complete, current, and compliant with VA standards.
- Support clinic operations through appointment scheduling, rescheduling, and capacity management for new and follow-up visits, optimizing provider availability and patient access.
- Utilize VistA/CPRS and other electronic health record systems, along with Microsoft Excel, to document, monitor, and support clinic activity, patient flow, and administrative reporting needs.
- Manage high-volume, multi-line phone systems, responding to 20+ daily inquiries from Veterans, providers, and staff while maintaining professionalism, accuracy, and service excellence.
- Assist with onboarding and training of new administrative staff, providing hands-on guidance in scheduling workflows, registration procedures, EHR navigation, and clinic support processes.
- Ensure staff remain current with VA policies, procedures, and documentation requirements, reinforcing best practices that reduce errors, improve data accuracy, and support compliance.
- Serve as a point of contact for process-related questions, helping staff resolve issues that could negatively impact clinic performance, workload reporting, or audit outcomes.
- Collaborate with clinical and administrative leadership to identify workflow inefficiencies, resolve scheduling conflicts, and address data discrepancies affecting clinic utilization.
- Participate in weekly departmental meetings to review operational performance, patient care coordination, quality initiatives, and process improvement opportunities.
- Maintain strict compliance with HIPAA, VA regulations, and information security standards in all patient and clinic-related activities.
Nursing Assistant
Durham VA Healthcare System
03.2022 - 12.2022
- Provided direct patient care, assisting with bathing, grooming, hygiene, and mobility while ensuring patient comfort, dignity, and safety.
- Supported nursing and clinical staff by accurately communicating patient observations and promptly reporting changes in condition.
- Demonstrated flexibility, teamwork, and professionalism in a fast-paced healthcare environment serving Veterans with complex medical needs.
Education
Diploma - Medical Office Administration
Herzing University
Dearborn, MI08.2022
Certification - Nursing Assistance
Samland Institute
Chicago, IL10.2015
Skills
- VA Healthcare Systems & VistA/CPRS
- Clinic Operations & Patient Access Support
- Scheduling, Registration & Capacity Management
- Data Accuracy, Documentation & Information Integrity
- Training Support & Staff Onboarding
- Policy & Procedure Compliance
- Audit Readiness & Risk Reduction
- Medical Terminology & ICD-10 Coding
- Insurance Verification & Billing Procedures
- Microsoft Office (Excel, Word)
- HIPAA & Privacy Compliance
- Customer Service & Veteran Advocacy
- Team Collaboration & Interpersonal Communication
Certification
- CNA - Certified Nurse Assistant
- CMAA - Certified Medical Administrative Assistant
Timeline
Advanced Medical Support Assistant
Durham VA Healthcare System
12.2022 - Current
Nursing Assistant
Durham VA Healthcare System
03.2022 - 12.2022
Certification - Nursing Assistance
Samland Institute
Diploma - Medical Office Administration
Herzing University