Jessica Sterling
Department of Veterans Affairs
Fayetteville
6
years of professional experience
Experienced Advanced Medical Support Assistant with 6+ years in Veterans healthcare, skilled in medical scheduling, VistA, CPRS, and consultation management. Known for accuracy, patient-centered communication, and efficient electronic records management.
Work History
Advanced Medical Support Assistant (GS-6)
3 Years 4 Months- Coordinate and manage medical appointments for Veterans receiving care through outpatient and specialty clinics, ensuring accurate scheduling and effective communication between patients and clinical staff.
- Interpret and apply Veterans Health Administration (VHA) scheduling directives, policies, and procedures to support accurate appointment management and compliance with established requirements.
- Managed consultation requests and electronic waiting lists, monitored pending appointments, and communicated scheduling information to Veterans and clinical personnel to ensure timely care.
- Utilized Veterans Health Information Systems and Technology Architecture (VistA), Computerized Patient Record System (CPRS), VistA Scheduling Enhancements (VSE), and VA LEAF Workflow System to streamline scheduling, documentation, and administrative workflows.
- Review and verify Veteran demographic information during in-person check-in and telephone interactions to improve record accuracy and help reduce returned mail and incorrect contact information.
- Use electronic databases to track appointment information and generate daily scheduling data to keep physicians and clinic staff informed of upcoming appointments and clinic activity.
- Support clinical research activities by conducting research interviews, maintaining project databases, and applying appropriate data-gathering and data-management practices.
- Communicate effectively with Veterans, research participants, clinical personnel, and research team members to facilitate information exchange and support operational needs.
- Apply knowledge of medical terminology, electronic health records, VA privacy requirements, and patient safety practices when handling sensitive information.
- Utilize Microsoft Outlook, Word, Excel, and Access to complete daily administrative duties, maintain records, communicate with stakeholders, and support office operations.
- Organize competing assignments, establish priorities, and manage multiple responsibilities independently while meeting deadlines and responding to changing clinic needs.
- Collaborated with colleagues and clinical teams to resolve administrative issues and support workload requirements, enhancing continuity of patient care.
Medical Support Assistant (GS-5)
2 Years 9 Months- Provided administrative and medical support to multiple outpatient and specialty clinics, assisting with appointment scheduling, patient coordination, and daily clinic operations.
- Scheduled appointments and coordinated administrative information among Veterans, healthcare providers, and clinical support staff to ensure timely access to care.
- Managed consultation-related inquiries, monitored pending administrative issues, and followed up on incomplete work to support accurate and timely processing.
- Applied knowledge of outpatient scheduling policies and procedures to coordinate appointments and address routine scheduling questions.
- Screened and verified Veteran demographic information during check-in and telephone interactions to maintain accurate patient records and contact information.
- Utilized VistA, VSE, CPRS, VetLink, and Beneficiary Travel systems to streamline scheduling, documentation, and administrative tasks.
- Coordinated work assignments and managed competing priorities, adapting to changing workloads and deadlines while ensuring attention to detail.
- Collaborated with team members to support operational goals, address administrative concerns, and meet patient and clinic needs.
- Supported partnership coordination activities by helping organize administrative requirements, resolve operational concerns, and facilitate completion of assigned responsibilities.
Program Support Assistant- Volunteer Detail
4 Months- Coordinated administrative activities related to Veteran deaths, communicating with bereaved family members and explaining applicable burial benefits and related procedures.
- Coordinated the release of remains to designated funeral homes and served as a liaison among family members, funeral homes, hospitals, and VA personnel.
- Coordinated release of remains to designated funeral homes, liaising among family members, funeral homes, hospitals, and VA personnel to ensure smooth transitions during sensitive times.
- Prepared condolence letters for the Medical Center Director's signature and communicated sensitive information with professionalism, discretion, and compassion.
- Generated monthly death reports covering inpatient, hospice, and VA nursing facility cases and updated the VA Medical Center SharePoint site with information for VISN reporting.
- Maintained sensitive records and communications in accordance with applicable VA procedures and confidentiality requirements.
- Prepared condolence letters for the Medical Center Director's signature.
- Generated monthly death reports for inpatient, hospice, and VA nursing facility cases, updating VA Medical Center SharePoint site to facilitate accurate VISN reporting.
Education
MBA - Business Administration
Bachelor of Science - Health Care Administration
High School Diploma
Skills
VA Healthcare Systems: VistA
VistA Scheduling Enhancements (VSE)
Computerized Patient Record System (CPRS)
VA LEAF Workflow System
ISS
Well Hive
and SharePoint.
Microsoft Office: Word
Excel
Outlook
and Access.
Administrative Functions: Medical scheduling
consultation management
electronic waiting lists
database maintenance
demographic verification
records management
report preparation
correspondence
and patient information coordination.
Timeline
Advanced Medical Support Assistant (GS-6)
Department of Veterans Affairs
07.2023 - CurrentRead More
Program Support Assistant- Volunteer Detail
Department of Veterans Affairs
05.2022 - 09.2022Read More
Medical Support Assistant (GS-5)
Department of Veterans Affairs
10.2020 - 07.2023Read More
Keller Graduate School of Management
MBA from Business Administration
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DeVry University
Bachelor of Science from Health Care Administration
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Cape Fear High School
High School Diploma
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