Candace Groce
Yadkinville
Summary
Dependable and organized team player with the ability to communicate effectively and efficiently. I am experienced in great customer service with attention to detail. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Dynamic and successful at applying skills in busy environments.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Royall's BBQ & Grill
Elkin
12.2024 - Current
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delivered exceptional customer service in a fast-paced dining environment.
Cafeteria Worker
Yadkin County Schools
Yadkinville
08.2024 - Current
- Maintained cleanliness and organization of kitchen and dining areas.
- Followed safety and sanitation guidelines during food preparation.
- Prepared and served nutritious meals to students daily.
911 Dispatcher
Yadkin County Sheriff’s Office
Yadkinville
01.2023 - 04.2024
- Responsible for assisting 911 callers and ensuring the correct Emergency department is dispatched for the issue/concern
- Operated multi-line phone systems to receive emergency calls.
- Prioritized incoming calls to ensure urgent situations received immediate attention.
Assistant Director
Yadkin County School System
Yadkinville
08.2022 - 01.2023
- Assistant Director of the Out of School Program at West Yadkin Elementary
- Responsible for elementary children grades Kindergarten to 6th grade to ensure they have a safe and productive environment
Store Manager
Mustard Seed Boutique
Yadkinville
10.2021 - 08.2022
- Store Manager for the Yadkinville Location
- Responsible for customer service, inventory, and bookkeeping
Internet/Website Manager
Duncan Gun & Knives
Wilkesboro
08.2020 - 11.2021
- Internet Manager for content and inventory of knives
- Responsible for customer service for all online knife purchases
- Design and maintain website
Account Manager
The Northwest Company
Ronda
07.2018 - 08.2020
- Account Manager in customer service.
- Creating spreadsheets, and data entry.
- Answering phone calls.
- Assisting with customers' accounts for orders that have been placed.
- In charge of giving directions to the warehouse to ship orders.
PCA Personal Care Assistant
Elkin Assisted Living
Elkin
12.2017 - 07.2018
- Assist residents with daily routine such as eating, bathing, changing.
- Promptly answer call lights.
Repair Services Agent
Lowes Call Center
North Wilkesboro
04.2014 - 09.2014
- Assist customers with appliances purchased from Lowe's.
- Help with troubleshooting.
- Schedule appointments for repair services to come to their home.
- Able to help customers either repair appliances or get a time scheduled for someone else to come to their home.
- Skills Used: Answering phones, scheduling repair technicians for service appointments.
Education
CERTIFICATE IN CNA 1 -
Surry Community College
Dobson, NC06.2019
HIGH SCHOOL -
Starmount
Boonville, NC01.2010
Skills
- Computers
- Typing
- Microsoft
- Customer Service
- Cash Handling
- Cash Register
- Account Management
- Data Entry
- Microsoft Office
- Communication skills
- Attention to detail
Timeline
Server/Bartender
Royall's BBQ & Grill
12.2024 - Current
Cafeteria Worker
Yadkin County Schools
08.2024 - Current
911 Dispatcher
Yadkin County Sheriff’s Office
01.2023 - 04.2024
Assistant Director
Yadkin County School System
08.2022 - 01.2023
Store Manager
Mustard Seed Boutique
10.2021 - 08.2022
Internet/Website Manager
Duncan Gun & Knives
08.2020 - 11.2021
Account Manager
The Northwest Company
07.2018 - 08.2020
PCA Personal Care Assistant
Elkin Assisted Living
12.2017 - 07.2018
Repair Services Agent
Lowes Call Center
04.2014 - 09.2014
CERTIFICATE IN CNA 1 -
Surry Community College
HIGH SCHOOL -
Starmount
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