Andriana Floyd
Greenville
Summary
Committed to providing outstanding customer service through friendly and helpful support. Skilled in cash handling, problem-solving, and working in diverse retail environments. Proficient in operating cash registers and performing calculations. People-person with 15 years of experience as a dedicated and trustworthy worker/cosmetologist. Able to efficiently take orders and serve customers while maintaining a cheerful demeanor. Professional makeup artist with extensive knowledge of the cosmetic industry and strong creative imagination. Goal-oriented professional who builds lasting relationships with clients. Experienced food service worker with expertise in batch cooking, food safety, and nutrition. Reliable, accurate, and efficient in all tasks. Dependable team player with excellent interpersonal and time management skills. Organized and adaptable, able to manage multiple priorities with a positive attitude. Strong analytical, communication, and teamwork skills. Eager to contribute to team success and continue professional growth. Hospitality specialist with a focus on delivering exceptional guest experiences. Effective collaborator who can adapt to changing environments. Skilled in communication, problem-solving, and creating welcoming atmospheres. Reliable and results-driven, ensuring smooth operations and high customer satisfaction. Energetic and personable with strong communication and organizational skills for managing reservations and guest interactions. Committed to providing exceptional service and contributing to a seamless and enjoyable atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host/Bartender Assistant/To Go Server
Olive Garden
09.2024 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Mixed unique and interesting cocktails for customers, including bar specials.
Assistant Manager
Smoothie King
08.2023 - 10.2023
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
Chipotle
05.2023 - 08.2023
- Packaged menu items into bags or trays and placed drink orders into carriers
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Kept food preparation area, equipment, and utensils clean and sanitary
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
- Stocked shelves to organize aisles in assigned department
- Worked well with teammates and accepted coaching from management team
- Operated cash register to ring up final bill and process various forms of payment
- Worked front counter, drive-thru and other areas
- Cleaned and maintained all areas of restaurant to promote clean image
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Trained new team members on procedures, customer service, and sales techniques
- Became familiar with products to answer questions and make suggestions
- Provided excellent customer service by greeting customers and meeting quality expectations
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Accurately operated cash register to process customer payments
- Documented customer orders and conveyed special requests to kitchen staff
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Reconciled receipt totals, cash and credit payments to address shortages
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
- Observed customer purchases in line and differentiated between standard portions
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Prepared salads, soups and sandwiches for customers
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Replenished serving stations with fresh food and cleaned up spills
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Filled out daily shift log to record amount of food prepared, used and leftover
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
Dasher
DoorDash
12.2021 - 07.2023
- Verified orders prior to completing deliveries to avoid customer complaints
- Developed and maintained professional relations between customer, store personnel, and company
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Served customers promptly by smoothly collecting and delivering high volume of orders
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times
Delivery Driver
Uber Eats
01.2022 - 06.2023
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Delivered packages to customer doorsteps and business offices
- Kept detailed mileage and fuel reports to track overall fuel costs
- Followed corporate procedures to maintain company and customer data confidentiality
- Managed customer inquiries and complaints in polite and professional manner
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
- Expedited deliveries to meet customer deadlines and requirements
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Minimized company liability and risks to loads by obeying traffic laws
Receptionist
Drybar Holdings
03.2017 - 05.2021
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Answered central telephone system and directed calls accordingly
- Maintained confidentiality of information regarding clients and company
- Responded to inquiries from callers seeking information
- Answered phone promptly and directed incoming calls to correct offices
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Corresponded with clients through email, telephone, or postal mail
Master Stylist
The Parlor Aveda
12.2019 - 02.2021
- My responsibilities at this job was to maintain a persistent clientele
- I Open and closed the salon, I was in charge of my own business and bringing my own clientele as well as keeping them
- I was responsible at times for checking guests into and out of the salon
- I did different hairstyles, color and extensions of all types
- It was my responsibility to keep up with my education; I maintained a state board cleanliness and maintained the cleanliness of the salon as well
- I assisted in training my fellow coworkers and educating them on whatever they needed help with
- I was promoted to master stylist within 6 months of being there
Hairdresser/Spa Attendant
Caesars Entertainment
11.2017 - 12.2019
- My responsibilities in this job was to maintain a persistent clientele
- I was in charge of my own business and bringing my own clientele as well as keeping them
- I did different hairstyles, color and extensions of all types
- It was my responsibility to keep up with my education; I maintained a state board cleanliness and maintained the cleanliness of the salon as well
- I assisted in training my fellow coworkers and educating them on whatever they needed help with
- I was in charge on the spa and assisting guests enter and leave
- Was a beauty attendant that sold hair and beauty products, also doing quick makeup, bridal makeup, and evening makeup
- I was working here and at Regis mall at the time
Manager
12.2017 - 07.2018
- My responsibilities at this job was to maintain a persistent clientele
- Open and close the salon, I was in charge of my own business and bringing my own clientele as well as keeping them
- I managed the salon books and numbers
- Booked appointments for my employees
- Register duties, and any other problems in the salon
- I was responsible at times for checking guests into and out of the salon
- I did different hairstyles, color and extensions of all varieties
- It was my responsibility to keep up with my education; I maintained a state board cleanliness and maintained the cleanliness of the salon as well
- I assisted in training my employees and educating them on whatever they needed help with
- Over four years' counseling experience, working with progressively more challenging cases and clients that are more diverse
- I was promoted to management within 4 weeks
- I was working here and at Caesars entertainment at the time
Education
Bachelor of Science - Criminal Justice
Jacksonville State University
Jacksonville, AL06-2026
High School Diploma -
Woodbridge High School
Woodbridge, VA06.2012
Skills
- Communication
- Customer Service
- Cosmetology
- Advanced makeup artistry
- Color
- Teamwork
- Fast Paced Work Environments
- Advanced cosmetology
- Makeup artistry
- Computers
- Management
- Advanced Special Effects
- Production
- Advanced Wardrobe Production
- Hair Styling
- Aloha POS
- Marketing
- Loss Prevention
- Artist
- Writer
- Brand creation
- Customer engagement
- Telephone reception
- Customer service
Certification
Cosmetology license
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5-8 staff members.
- Documented and resolved customer issues which led to refunds.
Affiliations
- Lisa Torti, Director of Admissions & Student Services, L Makeup Institute, (702)685-9298
- Natalie P, Model and Client, (619) 672-2185
Education
Woodbridge, VA,Jacksonville, AL
Additionalinformation - Certificationsandlicenses
- Cosmetology License, Nevada
- Makeup Registration, Nevada
Timeline
Host/Bartender Assistant/To Go Server
Olive Garden
09.2024 - Current
Assistant Manager
Smoothie King
08.2023 - 10.2023
Crew Member
Chipotle
05.2023 - 08.2023
Delivery Driver
Uber Eats
01.2022 - 06.2023
Dasher
DoorDash
12.2021 - 07.2023
Master Stylist
The Parlor Aveda
12.2019 - 02.2021
Manager
12.2017 - 07.2018
Hairdresser/Spa Attendant
Caesars Entertainment
11.2017 - 12.2019
Receptionist
Drybar Holdings
03.2017 - 05.2021
Bachelor of Science - Criminal Justice
Jacksonville State University
High School Diploma -
Woodbridge High School
Cosmetology license
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