Burgess Murray
Nanny
Charlotte,NC
Summary
Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Dedicated to resolving issues swiftly and enhancing overall customer experience. Committed and driven with a love for learning and developing skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
CSR - Customer Service Representative
Rim Repair
Hickory, NC
11.2023 - Current
- Created and managed a detailed drop-off schedule
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Dog Walker/Pet Sitter
Rover.com
Charlotte, NC
08.2022 - Current
- Provided attention and care to pets
- Managed 1+ pets at a time during the day/night
- Provided potty breaks and walks every 3-5 hours
- Managed meal for 1+ pets at a time
- Administered medicine to pets
Nanny/Babysitter
Self Employed
Charlotte, NC
08.2021 - 06.2022
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Transported children to and from activities, taught basic life skills, manners, and personal hygiene, and fostered creativity through arts and crafts. Coordinated outdoor activities to promote physical health, while monitoring progress in self-care tasks to encourage independence.
- Implemented positive discipline and redirection while maintaining a clean, safe, and organized home environment to support child development. Assisted children with play, meals, snacks, hygiene, and socialization, ensuring balanced nutrition according to dietary restrictions. Engaged with children on their level and kept the home tidy by cleaning up after activities and organizing the playroom.
Para Educator
Another Adventure Daycare
Savannah, GA
02.2020 - 06.2021
- Provided children with any necessary or emergency medical needs
- Implemented positive discipline and redirection
- Assisted in organizing, implementing, and creating an educational and fun classroom environment
Hostess
The Quarterdeck
Hilton Head Island, SC
09.2018 - 06.2019
- Greeted customers warmly, reduced wait times by coordinating with team members, and seated patrons based on preferences and availability. Provided estimated wait times, supported staff in maintaining a ready dining area, and managed multitasking duties like answering calls and updating reservation logs.
Floater/Teacher Assistant
The First Baptist Church of Hickory
Hickory, NC
02.2017 - 06.2018
- Cared for children from ages 3 months to 5 years old
- Managed class time efficiently by creating detailed schedules that allowed ample opportunity for both instruction and independent practice.
- Supported students from varying backgrounds in ways necessary for successful grade completion.
- Assisted in curriculum development, contributing to improved student outcomes and overall course effectiveness.
Education
Certification - Early Childhood Development
York Technical College
York, SC 08.2021 - 05.2022
Associate in Arts - undefined
Catawba Valley Community College
Hickory, NC 08.2016 - 05.2018
Skills
- Customer focus
- Complaint handling
- Problem-solving
- Schedule management
- Team collaboration
- Infant, toddler, and preschool curricula
- Child supervision
Certification
Word/Publisher/Powerpoint, Present, I have taken and passed several classes that have taught these computer skills.
Timeline
CSR - Customer Service Representative
Rim Repair
11.2023 - Current
Dog Walker/Pet Sitter
Rover.com
08.2022 - Current
Nanny/Babysitter
Self Employed
08.2021 - 06.2022
Certification - Early Childhood Development
York Technical College
08.2021 - 05.2022
Para Educator
Another Adventure Daycare
02.2020 - 06.2021
Hostess
The Quarterdeck
09.2018 - 06.2019
Floater/Teacher Assistant
The First Baptist Church of Hickory
02.2017 - 06.2018
Associate in Arts - undefined
Catawba Valley Community College
08.2016 - 05.2018
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