Cherelle Hall
Jacksonville,NC
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
GC SERVICES
01.2023 - 05.2025
- Worked for a gas and light company took payments set up arrangements started and stopped services transferred as well created cases
Customer Service Representative
The Result Companies
07.2020 - 03.2021
- Answered calls, refunds, helping set up accounts, helping delete account. technical support for technical issues
Customer Service Representative
ContactUS Communications
05.2020 - 09.2020
- Answered phone calls, handled refunds and returns, placed orders
Education
High school diploma - undefined
Skills
- Troubleshooting
- Computer Literacy
- Customer service
- Food Preparation
- Cashiering
- Food Safety
- Basic Math
- Food service
- Serving Experience
- Restaurant Experience
- Computer skills
- Customer
- Communication skills
- Cooking
- Math
- English
- Food industry
- Data entry
- POS
- Food Handling
- Microsoft Office
- Technical Support
- Food Production
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Active listening
- Critical thinking
- Conflict resolution
- Microsoft outlook
- Computer proficiency
- Customer relations
- Documentation
- Payment processing
- Scheduling
- Office equipment proficiency
- Call management
- Dispute resolution
- Problem resolution
- Microsoft Excel
- Call center operations
- De-escalation techniques
- Account updating
- Appointment scheduling
- Reading comprehension
- Customer relationship management (CRM)
Certification
Driver's License
Timeline
CSR - Customer Service Representative
GC SERVICES
01.2023 - 05.2025
Customer Service Representative
The Result Companies
07.2020 - 03.2021
Customer Service Representative
ContactUS Communications
05.2020 - 09.2020
High school diploma - undefined
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