Brittany Hampton
New Bern
Summary
Accomplished professional with a diverse background in education, business ownership, and retail/customer service. As a former educator, I developed strong communication, leadership, and problem-solving skills that fostered meaningful connections and enhanced learning experiences. As a business owner, I cultivated a deep understanding of customer needs, building lasting relationships and consistently delivering personalized experiences that foster loyalty and trust. With extensive experience in retail and customer service, I excel in creating positive customer interactions, resolving issues efficiently, and driving customer satisfaction. I am passionate about building strong, lasting relationships that not only enhance the customer experience but also contribute to business growth and success. My well-rounded expertise enables me to adapt quickly, think critically, and deliver exceptional results across multiple industries.
Overview
19
19
years of professional experience
Work History
Online Boutique Owner
Madisann Grace Children's Boutique
02.2022 - 08.2024
- Business Operations & Management: Oversaw day-to-day operations, including budget management, financial tracking, inventory coordination, and cost control to enhance productivity and efficiency.
- Customer Relationship Management: Consulted with customers to assess needs, resolve complaints, and provide tailored solutions, ensuring a positive experience and customer satisfaction.
- E-commerce & Digital Marketing: Managed and optimized e-commerce websites, uploaded digital media for marketing, and utilized social media to drive product promotion and sales.
- Operational Strategy & Decision Making: Monitored retail trends and tracked inventory to make proactive business decisions, ensuring efficient processes and optimal website functionality.
Elementary Teacher
New Bern Christian Academy
08.2022 - 05.2024
- Student Support & Relationship Building: Worked one-on-one with students to identify strengths and weaknesses, fostering self-esteem, life skills, and healthy communication while building positive relationships with parents and guardians to support academic success.
- Instruction & Curriculum Development: Designed and presented engaging lesson plans using diverse teaching methods to accommodate various learning styles, and provided individualized instruction to help students overcome challenges.
- Assessment & Progress Monitoring: Prepared and evaluated assignments, assessments, and tests to track student progress, identify skill gaps, and set achievable academic goals.
- Collaborative Communication & Professional Growth: Maintained open communication with students, parents, and staff, while participating in ongoing professional development to enhance teaching skills and stay current with educational standards.
Business Owner
Madisann Grace Home Decor
04.2018 - 01.2020
- Customer Consultation & Relationship Building: Assessed customer needs, proposed solutions, and provided exceptional service by resolving issues and fostering long-term connections.
- Marketing & Brand Promotion: Promoted business through social media, online ads, and traditional campaigns to generate leads, maximize brand visibility, and target ideal consumers.
- Operational Management: Managed purchasing, sales, marketing, and customer account operations, ensuring efficiency and effective business practices.
- Competitive Analysis & Pricing Strategy: Researched industry trends and innovations to assess competition and develop competitive pricing strategies.
Customer Service Representative
Walgreens
10.2005 - 01.2013
- Customer Service Excellence: Delivered exceptional service by responding to customer inquiries, resolving complaints, and offering tailored product recommendations to enhance satisfaction and loyalty.
- Sales and Product Management: Managed inventory, maintained organized displays, and processed transactions efficiently, while promoting sales and ensuring product availability.
- Staff Training & Collaboration: Trained and mentored staff on company procedures and customer service standards, contributing to improved team performance and client satisfaction.
- Problem Resolution & Process Improvement: Identified and resolved discrepancies in customer orders and accounts, proactively improving processes and service delivery to meet customer needs.
- Operational Support & Maintenance: Maintained operational efficiency through tasks such as equipment upkeep, stock organization, and ensuring smooth store operations while adhering to safety and quality standards.
Education
Bachelor of Science - Business
Liberty University
Lynchburg, VA01-2027
High School Diploma -
New Bern High School
New Bern, NC05-2007
Skills
- Order Fulfillment
- Product Photography
- Digital Marketing Expertise
- Social Media Management
- Market Trend Awareness
- Small Business Operations
- Customer Service & Complaint Resolution
- Product Merchandising
- Inventory Management
- Vendor Relations
- Verbal & Written Communication
- Attention to Detail & Organization
Timeline
Elementary Teacher
New Bern Christian Academy
08.2022 - 05.2024
Online Boutique Owner
Madisann Grace Children's Boutique
02.2022 - 08.2024
Business Owner
Madisann Grace Home Decor
04.2018 - 01.2020
Customer Service Representative
Walgreens
10.2005 - 01.2013
Bachelor of Science - Business
Liberty University
High School Diploma -
New Bern High School
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