Shameka Lane
New Bern
Summary
Accomplished CNA with a proven track record at Wilson Home Care Agency, excelling in patient advocacy and maintaining confidentiality. Demonstrated expertise in conflict resolution and HIPAA compliance, enhancing patient care quality. Recognized for attention to detail and active listening, fostering a supportive environment. Successfully improved patient satisfaction by 20% through personalized care strategies.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
CNA
Wilson Home Care Agency
01.2023 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Customer Service Cashier
Trent Foods
04.2022 - 06.2023
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
Sales Associate
Family Dollar
01.2019 - 03.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Dietary Aide
PruittHealth
02.2017 - 02.2019
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
GED -
Craven Community College
New Bern, NC05-2001
Skills
- Maintaining confidentiality
- Patient advocacy
- Attention to detail
- Conflict resolution
- HIPAA compliance
- Active listening
- Emotional support
Timeline
CNA
Wilson Home Care Agency
01.2023 - Current
Customer Service Cashier
Trent Foods
04.2022 - 06.2023
Sales Associate
Family Dollar
01.2019 - 03.2022
Dietary Aide
PruittHealth
02.2017 - 02.2019
GED -
Craven Community College
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