Brelynn Bellamy
Charlotte
Summary
Customer Success professional with experience supporting clients through troubleshooting, training, and data-driven insights. Former student-athlete with strong problem-solving, interpersonal communication, and team collaboration skills. Skilled in Salesforce, Jira, and Excel, with a proven ability to translate technical findings into actionable solutions. Motivated to maintain customer satisfaction, build relationships, cultivate partnerships, and contribute to company success.
Overview
6
6
years of professional experience
Work History
Student Athlete
College of William and Mary and UMass Amherst
07.2019 - 05.2024
- Team captain for the 2022–2023 season at William & Mary and the 2023–2024 season at UMass Amherst, leading both programs on and off the court.
- Trained with coaches to develop skills and improve performance.
- Served as a two-year team captain, leading teammates through training, game preparation, and day-to-day coordination.
- Built strong leadership, communication, and conflict-resolution skills by guiding team dynamics and supporting players through challenges.
- Balanced full academic course loads with 20–30 hours per week of athletics, demonstrating strong time management and discipline.
- Represented the program in media interviews, community events, and donor engagements.
- Completed a Foundations of Management Certificate while competing at the Division I level, strengthening business and organizational knowledge.
Business Development Representative
Daupler
09.2024 - 04.2025
- Maintained strong product and service knowledge to provide accurate guidance and build trust with prospects.
- Executed 60–70 cold and warm calls daily, consistently generating qualified leads to support pipeline growth.
- Managed high-volume outreach sequences through Salesforce and Outreach, maintaining detailed task and follow-up workflows to drive conversion.
- Represented Daupler at industry conferences to engage prospective clients, gather insights, and create new top-of-funnel opportunities.
- Collaborated with account executives to align on qualification criteria and improve lead quality
Business Development Team Lead
Daupler
02.2025 - 05.2025
- Led and supported a team of four BDRs by monitoring performance metrics, coaching calling techniques, and improving research and outreach strategies.
- Maintained full call volume and individual performance metrics while simultaneously managing team lead responsibilities and supporting four BDRs.
- Delivered weekly call-coaching sessions focused on objection handling, personalization, and efficiency, resulting in improved team productivity.
- Analyzed Salesforce and Outreach data to identify performance trends and recommend changes to messaging and cadence structure.
- Partnered closely with leadership to refine team workflows and ensure consistent, high-quality outbound motions.
Client Success Specialist
Daupler
05.2025 - Current
- Serve as the primary point of contact for 40 utility clients, troubleshooting platform issues, ensuring satisfaction, and driving proactive resolutions.
- Conduct in-depth research across Salesforce, Jira, and internal tools to diagnose issues, document findings, and coordinate fixes with engineering.
- Pull and interpret analytics using Excel to identify usage trends, gaps, and opportunities for optimization across customer accounts.
- Deliver tailored training sessions for new users and teams, helping organizations adopt best practices across incident management, scheduling, and reporting.
- Collaborate cross-functionally with Account Management, Engineering, and Implementation teams to resolve complex problems and support client goals.
- Maintain a strong understanding of how different utility entities operate to provide relevant recommendations and ensure platform alignment.
- Test fixes and updates in the development environment before engineering deployment to ensure proper functionality and prevent client issues.
Student Athlete
University of Massachusetts Amherst
09.2023 - Current
- Led the team as Captain for the 2023-2024 season, showing strong leadership and team management skills
- Pursued a Foundations of Management Certificate, enhancing my understanding of business operations
- Successfully juggled multiple projects, demonstrating exceptional organizational skills
- Established strong professional relationships with professors through effective communication and engagement
Education
Certificate in Foundations of Management - Business
University of Massachusetts Amherst
Amherst, MA05.2024
Bachelor of Science (B.S.) - Kinesiology
College of William And Mary
Williamsburg, VA08.2023
Skills
- Time Management & Prioritization
- Client Communication & Relationship Management
- Complex Problem-Solving & Strategic Thinking
- Data Analysis & Reporting
- Team Leadership & Mentorship
- Client Onboarding & Implementation
- Salesforce, Outreach, Confluence, JIRA
- Microsoft Excel & Word
COURSES
- HR Management
- Marketing Strategy
- Leadership/Org Behavior
- Project Management
Timeline
Client Success Specialist
Daupler
05.2025 - Current
Business Development Team Lead
Daupler
02.2025 - 05.2025
Business Development Representative
Daupler
09.2024 - 04.2025
Student Athlete
University of Massachusetts Amherst
09.2023 - Current
Student Athlete
College of William and Mary and UMass Amherst
07.2019 - 05.2024
Certificate in Foundations of Management - Business
University of Massachusetts Amherst
Bachelor of Science (B.S.) - Kinesiology
College of William And Mary