Shakera Cooper
Charlotte
Summary
Dynamic professional with extensive experience in customer service and team management, notably at Circle K. Proven track record in enhancing operational efficiency and guest relations. Skilled in payment processing and problem-solving, consistently delivering high-quality service while training and mentoring staff to achieve performance excellence.
Overview
8
8
years of professional experience
Work History
Order Taker
800° Woodfire Pizza
09.2025 - Current
- Processed customer orders accurately and efficiently, ensuring timely service in fast-paced environment.
- Maintained knowledge of menu items to provide detailed recommendations to customers.
- Handled cash transactions and operated point-of-sale system for order processing.
- Collaborated with kitchen staff to ensure correct order preparation and customer satisfaction.
- Increased sales by 15% in a month
Manager
Circle K
08.2021 - 08.2025
- Supervised daily operations to ensure compliance with company policies and procedures.
- Implemented training programs for staff to enhance service delivery and operational efficiency.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Managed vendor relationships to ensure timely delivery of products and supplies.
- Developed and implemented inventory management strategies to reduce shrinkage.
- Managed up to 12 employees at a time.
- Trained and mentored team members to enhance performance and maintain high standards.
- Led daily store operations to ensure efficient workflow and optimal customer service.
Assistant Store Manager
The Weave Shop
09.2017 - 09.2021
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Analyzed sales data to optimize inventory management and improve product placement.
- Implemented promotional strategies that increased foot traffic and boosted sales revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled over 100 calls a day
Quality Control Inspector
Printful
01.2018 - 07.2020
- Inspected products for quality compliance using established standards and specifications.
- Conducted regular audits of production processes to ensure adherence to safety and quality protocols.
- Identified defects in materials and finished products, initiating corrective actions to maintain quality.
- Collaborated with production teams to refine workflows and enhance overall product quality.
- Communicated with production team members about quality issues.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Inspected over 400 items per shift
Education
High School Diploma -
Life Alternative High School
Englewood, NJ06-2004
Skills
- Typing speed
- Customer relations
- Customer service
- Problem-solving
- Visual inspections
- Product inspection
- Quality control
- Multitasking and organization
- Team leadership
- Training and mentoring
- Guest relations
- Quality processes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Achieved high store ratings by completing daily checklist with accuracy and efficiency.
Timeline
Order Taker
800° Woodfire Pizza
09.2025 - Current
Manager
Circle K
08.2021 - 08.2025
Quality Control Inspector
Printful
01.2018 - 07.2020
Assistant Store Manager
The Weave Shop
09.2017 - 09.2021
High School Diploma -
Life Alternative High School