Brandy Soles
Chadbourn
Summary
I was a stay at home mom until 2018 when I decided to join the workforce. I have moved to managerial positions at all the jobs I have held in a short period of time. I give 100% in any position I hold. I believe in treating others how I would like to be treated in the customer service field.
Overview
8
8
years of professional experience
Work History
Customer Service Team Lead
Food Lion
Holden
01.2024 - Current
- Resolved customer complaints efficiently through effective communication strategies.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Implemented company processes to effectively resolve customer service issues.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
Customer Service Manager
Hills Food Store
Whiteville
09.2022 - 02.2024
Front End management
In charge of daily paperwork
Money handling
Inputting numerical data and sales
Running cash register, computer and calculator
- Managed customer service team to enhance service delivery standards.
- Resolved customer complaints and inquiries efficiently and professionally.
- Trained staff on product knowledge and effective communication techniques.
- Collaborated with management to improve overall store operations.
- Provided exceptional customer service to ensure customer satisfaction.
Shift Leader
Murphy USA
05.2018 - 04.2022
In charge of daily paperwork
Inputting numerical data and sales
Running a cash register and computer
Money handling
Education
Diploma -
Whiteville High School
Whiteville, NCSkills
Money handling
Use of cash register, computer and calculator
Inputting daily sales and numerical data
Customer Service
Timeline
Customer Service Team Lead
Food Lion
01.2024 - Current
Customer Service Manager
Hills Food Store
09.2022 - 02.2024
Shift Leader
Murphy USA
05.2018 - 04.2022
Diploma -
Whiteville High School