Bobby Ortez
Apex
Summary
Information-driven Network Engineer with expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technologist with over eight years of system repair and troubleshooting experience. Offering exemplary planning, project management and communication talents.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior IT Systems Administrator
Insight Technical Advisors
Hillsborough, NC
07.2023 - 03.2026
- Implemented automation tools to streamline IT processes, reducing downtime significantly.
- Executed over 10 server migrations, ensuring seamless transitions and minimal downtime.
- Managed escalations help desk
- Led system upgrades to enhance performance and security across multiple platforms.
- Designed and implemented secure network architectures to enhance system reliability and performance.
Support Engineer
Network Services LLC
Amherst, NY
09.2017 - 09.2019
- Diagnosed network problems involving combination of hardware, software, power and communications issues
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Maintained company servers, computers, printers, cables and other equipment
- Removed malware, ransomware and other threats from laptops and desktop systems
- Trained and supported end-users with software, hardware and network standards and use processes
- Configured and installed computer systems for other sub-organizations
- Demonstrated strong analytical, troubleshooting and problem-solving skills
25B Information Technology Specialist
United States Army
El Paso, TX
07.2008 - 06.2014
- Analyze network data to determine network usage, disk space availability, or server function.
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related Cisco networking equipment.
- Install or repair network cables, including fiber optic cables.
- Managed Active Directory by adding groups, users, and implementing group policy
- Managed Windows operating systems from Windows Vista to Windows 10
- Provide telephone support related to networking or connectivity issues.
- Manage backup, security and user help systems.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Provide users with technical support for computer problems.
Education
Bachelor of Science - Computer And Information Sciences
Park University
Kansas City, MO03-2026
Skills
- Microsoft Server to include Hyper-V and VMWare
- Office 365 Migration and Deployment
- Networking
- Windows Operating Systems
- Customer Service
Certification
- Security +
- Network +
Timeline
Senior IT Systems Administrator
Insight Technical Advisors
07.2023 - 03.2026
Support Engineer
Network Services LLC
09.2017 - 09.2019
25B Information Technology Specialist
United States Army
07.2008 - 06.2014
Bachelor of Science - Computer And Information Sciences
Park University