Beth Fawcett
Marion
Summary
Results-driven operations leader with strengths in regulatory compliance, quality assurance, and staff training. Proven track record of enhancing service delivery and optimizing clinic workflows.
Overview
11
11
years of professional experience
Work History
Operations Lead
Aspen Dental
Asheville
05.2024 - 01.2026
- Coordinated daily operations to ensure smooth clinic workflow and patient satisfaction.
- Trained new staff on operational procedures and clinic policies for consistency.
- Scheduled appointments to optimize patient flow and reduce wait times.
- Implemented safety procedures to maintain a clean and compliant working environment.
- Collaborated with team members to address patient concerns and enhance service quality.
- Maintained accurate records of patient interactions and treatment plans for compliance purposes.
- Monitored customer satisfaction levels and took corrective action.
- Resolving escalated issues involving customers, vendors or employees.
- Ensuring compliance with applicable regulations and industry standards.
- Facilitated cross-departmental collaboration to streamline operations and improve service delivery.
Merchandise Coordinator
TJ Maxx, TJX Companies
Asheville
12.2023 - 04.2024
- Coordinated merchandise placement to improve store presentation and elevate customer experience.
- Supported inventory management by tracking stock levels and facilitating timely replenishment.
- Managed product displays to ensure alignment with brand standards and adherence to visual merchandising guidelines.
- Monitored sales floor for organization and cleanliness, ensuring a welcoming environment for shoppers.
- Gathered and moved materials for product displays at various locations.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Assistant Store Manager
Pizza Hut
Asheville
11.2022 - 12.2023
- Trained and developed staff to improve team capabilities and service delivery.
- Coordinated shift schedules to improve labor efficiency and enhance customer service.
- Monitored food safety standards and maintained cleanliness in all areas.
- Resolved customer inquiries and complaints, ensuring a high level of satisfaction.
- Oversaw cash management procedures for accurate financial reporting.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Insurance Agent
USAA - P&C Auto Insurance
Salt Lake City
09.2018 - 12.2019
- Guided clients in selecting tailored auto insurance coverage options to meet their specific needs.
- Clarified policy details and terms for customers to ensure full understanding and informed decisions.
- Managed processing of insurance applications and documentation to ensure compliance with company standards.
Operations Coordinator
Hahns Gymnastics
Asheville
01.2015 - 08.2018
- Coordinated scheduling for coaches and staff, ensuring optimal coverage and resource allocation.
- Developed and implemented age-appropriate curricula for diverse preschool classrooms.
- Collaborated with community organizations to provide resources and support for families in need.
- Oversaw day-to-day activities of preschool.
- Developed strategic plans to enhance company performance and market position.
- Led regular meetings to align team objectives with organizational goals, fostering collaboration and communication.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Planned and organized daily camp activities and schedules, promoting engagement among diverse age groups.
- Coordinated staff training sessions to ensure safety and compliance standards.
- Developed engaging programs that promoted teamwork and inclusivity among campers.
- Communicated with parents regularly regarding camper well-being and schedules.
- Led counselor team, offering guidance and support throughout daily activities.
Education
Early Childhood Education
AB Tech
Asheville, NCSkills
- Operational management
- Regulatory compliance
- Quality assurance
- Staff training
- Customer relationship management
- Appointment scheduling
Timeline
Operations Lead
Aspen Dental
05.2024 - 01.2026
Merchandise Coordinator
TJ Maxx, TJX Companies
12.2023 - 04.2024
Assistant Store Manager
Pizza Hut
11.2022 - 12.2023
Insurance Agent
USAA - P&C Auto Insurance
09.2018 - 12.2019
Operations Coordinator
Hahns Gymnastics
01.2015 - 08.2018
Early Childhood Education
AB Tech