Reagan Walker
Roanoke Rapids
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
Work History
Operations Lead
Aspen Dental
Roanoke Rapids
07.2024 - Current
- Coordinated patient scheduling to optimize appointment availability.
- Managed daily operations to ensure smooth clinic workflows.
- Implemented protocols for efficient patient check-in and check-out processes.
- Creating reports on operational activities, performance metrics and customer feedback.
- Trained staff on best practices and operational procedures.
Customer Service Representative
Roanoke Animal Hospital
Roanoke Rapids
06.2023 - 07.2024
- Collaborated with team members to improve service delivery standards.
- Provided product information and recommendations to enhance customer experience.
- Maintained accurate records of customer interactions and transactions daily.
Office Manager
PNR Amusement
Littleton
07.2021 - 12.2023
- Managed schedules and organized meetings for staff and management.
- Assisted in onboarding new employees and provided training on office procedures.
- Prepared reports and presentations for team meetings and management reviews.
Education
Roanoke Rapids High School
Roanoke Rapids, NCSkills
- Patient scheduling
- Operational management
- Performance reporting
- Protocol implementation
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Budgeting and cost control strategies
- Marketing
Timeline
Operations Lead
Aspen Dental
07.2024 - Current
Customer Service Representative
Roanoke Animal Hospital
06.2023 - 07.2024
Office Manager
PNR Amusement
07.2021 - 12.2023
Roanoke Rapids High School