Audriana Thompson
Charlotte,NC
Summary
Quick solving, dependable, and seasoned professional offering 5+ years of results driven experience in human
services and also customer service & receptionist environment. Bringing a strong background in case management, human services. Knowledgeable, resourceful and unbiased in judgement; with the proven ability to build and
maintain successful business relationships. A compassionate and conscientious candidate actively seeking a new
position with a dynamic team where I can grow and exercise my experience and expertise to aid in the success,
progression and advancement of the company.
Overview
6
6
years of professional experience
Work History
Eligibility Specialist
Mecklenburg County (Department of Social Services)
06.2022 - Current
- Responsible for completing eligibility determination and processing applications and recertification for FNS (Food Nutrient) and FCM (Family children Medicaid)
- Also responds to client and public inquiries regarding services available, documentation on other community resources option, and ongoing program and benefit status
- Maintain extensive knowledge of the program.
Patient Connection Specialist
Atrium Health (CMC Maine Hospital)
10.2021 - 06.2022
- Responsible for patient care, required to fulfill request according to specific service line or department
- Scheduling appointments, maintain expert work knowledge, facilitate patients request in a safe manner
- Chart prepping for providers
- Engages active listening and critical thinking skills and working as a team player.
Team Lead (Call Center)
ACT
07.2021 - 10.2021
- Creating an inspiring team environment with open communication
- Responsible for overseeing a group of skilled 15 agents daily, Monitor team performance and report metrics
- Delegate task and set deadlines, discover training needs, and provide feedback and coaching
- Set goals for my team and providing positive communication on bonding and building.
Revenue Recover Specialist
Ensemble Health Partners
06.2019 - 12.2020
- Specialist support, and report to the Manager
- Responsible for researching and analyzing accounts for assigned clients and payers to diagnose reasons for underpayment or nonpayment of claims
- Reasons for underpayment may include omission of applicable charges or underpayment for service rendered as compared to the contractual rate
- Other duties include ascertaining trends that emerge during account review and developing strategies to correct and collect on accounts.
Patient Representative
Alight Solutions
11.2017 - 12.2018
- Handle high in/outbound call volume from our clients' employees in a professional and secure manner
- Answer questions regarding complex issues with health care benefits, leaves of absence, billing, and wellness
- Processing transactions like health enrollments, tax updates, and direct deposit updates
- Utilize interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, courteous customer service
- Communicate with third parties to assist caller with updates or inquiries.
Education
High School Diploma -
CPCC
Charlotte, NC05.2011
Skills
Case Management
Child Safety/ Crises Intervention
Assessments/ Intake
Progress Evaluator
Coordination of Care
Eligibility Specialist
Ethical, non‐biased in judgement
Detailed oriented/ Organized
Analytical and Reporting skills
Exceptional written and verbal
Communication
Interpersonal
Microsoft office suite, outlook
References
Professional reference is available upon request
Timeline
Eligibility Specialist
Mecklenburg County (Department of Social Services)
06.2022 - Current
Patient Connection Specialist
Atrium Health (CMC Maine Hospital)
10.2021 - 06.2022
Team Lead (Call Center)
ACT
07.2021 - 10.2021
Revenue Recover Specialist
Ensemble Health Partners
06.2019 - 12.2020
Patient Representative
Alight Solutions
11.2017 - 12.2018
High School Diploma -
CPCC
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