Ashley Ross
Clayton,NC
Summary
Dedicated and self-motivated professional with a robust background in customer service and office administration, demonstrating exceptional adaptability, discipline, and dependability. Proven ability to thrive in dynamic environments while effectively collaborating with teams to achieve common goals. Eager to leverage skills in a flexible remote role that fosters individual initiative and collective growth. Committed to delivering high-quality results that enhance organizational success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Metlife
Cary, NC
10.2025 - Current
- Managed customer interactions through multiple platforms, delivering timely and accurate information to support customer satisfaction.
- Designed and executed strategies for gathering customer insights, facilitating continuous enhancement of service offerings.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed approximately 45 incoming calls, emails and faxes per day from customers.
Doctors Office Assistance
Fast Med
11.2024 - 05.2025
- Assisted doctors with conducting patient examinations, ensuring a comfortable experience for patients.
- Facilitated timely insurance claims processing by accurately verifying patient insurance information and submitting necessary paperwork.
- Enhanced patient satisfaction by efficiently managing appointments and scheduling procedures.
- Streamlined office operations for improved efficiency by maintaining accurate medical records and documentation.
- Promoted a welcoming atmosphere for patients by maintaining a clean and organized reception area at all times.
- Served as the first point of contact for patients, providing excellent customer service while addressing questions or concerns in a professional manner.
- Utilized medical software systems effectively to manage patient records, appointment scheduling, and overall office organization efficiently.
Customer Service Representative
Foundever
02.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Warehouse Associate
Amazon
03.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Customer Service Representative
Conduent
10.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Banquet Coordinator
Embassy Suites
07.2017 - 08.2019
- Excellent communication skills, both verbal and written.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
High School -
Wakefield High School
08-2016
Skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Typing speed
- Phone etiquette
- Goal oriented
- Appointment scheduling
- Spreadsheet tracking
- Call handling
- Customer service
- Computer skills
- Teamwork and collaboration
- Customer relations
- Data entry
- Microsoft Word
- Microsoft Excel
- Active listening
- Critical thinking
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
Timeline
Customer Service Representative
Metlife
10.2025 - Current
Doctors Office Assistance
Fast Med
11.2024 - 05.2025
Customer Service Representative
Foundever
02.2022 - 10.2024
Warehouse Associate
Amazon
03.2021 - 01.2022
Customer Service Representative
Conduent
10.2019 - 01.2021
Banquet Coordinator
Embassy Suites
07.2017 - 08.2019
High School -
Wakefield High School