REBEKAH MANN
Clyde
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Publix
Waynesville
09.2024 - 01.2025
- Resolved customer complaints quickly, enhancing satisfaction through friendly service.
- Educated customers about promotions and store policies to facilitate informed decisions.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays for a welcoming environment.
- Collaborated with team members to streamline service efficiency and improve operations.
- Assisted customers with inquiries and product selections to enhance shopping experience.
SERVICE MANAGER
FIELDS AUTOMOTIVE
Asheville
07.2020 - 04.2024
- Resolved customer complaints promptly, transforming negative experiences into opportunities for loyalty.
- Conducted meetings with customers to assess service needs and propose effective solutions.
- Hired, trained, and supervised service staff to achieve business objectives.
- Analyzed service reports to pinpoint areas for improvement.
- Managed a team of technicians, ensuring timely project completion and quality standards.
- Cultivated positive relationships with customers to enhance trust and rapport.
- Implemented strategies that elevated customer service satisfaction ratings.
SERVICE ADVISOR
PRESTIGE AUTOMOTIVE
10.2017 - 06.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Office manager
XPERTECH CAR CARE
08.2013 - 07.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Mark and store parts in stockrooms according to prearranged systems
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Monitor and direct the work of lower-level clerks
- Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
Executive Administrator
THE MANN GROUP
08.2010 - 07.2013
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Make travel arrangements for office personnel
- Prepare meeting agendas, attend meetings, and record and transcribe minutes
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Make copies of correspondence or other printed material
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Manage projects or contribute to committee or team work.
Education
High School Diploma -
ATLEE HIGH SCHOOL
RICHMOND, VA06-2004
Skills
- Friendly and communicative
- Works well in a fast-paced environment
- Multitasking and organization
- Friendly and communicative
- Team leadership
- Problem solving
- Positive attitude
- Reliable and responsible
- employee training and development
- Time management
- Conflict resolution
- Workplace safety
- Positive attitude
- Reliable and responsible
- employee training and development
- Time management
- Conflict resolution
- Workplace safety
- Adaptation to change
References
References available upon request.
Timeline
Customer Service Representative
Publix
09.2024 - 01.2025
SERVICE MANAGER
FIELDS AUTOMOTIVE
07.2020 - 04.2024
SERVICE ADVISOR
PRESTIGE AUTOMOTIVE
10.2017 - 06.2020
Office manager
XPERTECH CAR CARE
08.2013 - 07.2017
Executive Administrator
THE MANN GROUP
08.2010 - 07.2013
High School Diploma -
ATLEE HIGH SCHOOL
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