Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anthony Martinez

Huntersville

Summary

Dynamic Shift Lead at Andy's Frozen Custard with proven expertise in productivity monitoring and staff motivation. Successfully trained and mentored teams, enhancing performance and customer satisfaction. Recognized for resolving customer issues effectively while maintaining a clean and organized environment, ensuring operational efficiency and a positive dining experience.

Overview

6
6
years of professional experience

Work History

Shift Lead

Andy's Frozen Custard
10.2023 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Crew Member

Five Guys
10.2022 - 06.2023
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Cashier

Publix
11.2019 - 05.2021
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

William Amos Hough High School
Cornelius, NC
06-2021

Skills

  • Productivity monitoring
  • Production leadership
  • Staff motivation
  • Resource allocation
  • Staff supervision
  • Crew coordination

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Shift Lead

Andy's Frozen Custard
10.2023 - Current

Crew Member

Five Guys
10.2022 - 06.2023

Cashier

Publix
11.2019 - 05.2021

High School Diploma -

William Amos Hough High School

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Anthony Martinez