Nathan Downing
Gastonia
Summary
Dynamic Shift Lead at Bank of America with a strong focus on security operations and team leadership. Expert in conflict management and employee training, successfully enhanced operational efficiency while collaborating with law enforcement on critical incidents. Proven ability to motivate teams and ensure adherence to safety procedures, driving productivity and service excellence.
Overview
16
16
years of professional experience
Work History
Shift Lead
Bank of America
12.2008 - 11.2024
3rd shift lead responsible for overseeing SOACC operations in both Charlotte and Kansas City, MO. Helped law enforcement across the country with security related matters such as customer robberies, ATM burglaries, and financial center burglaries. Oversaw incoming information from Allied Universal Security to correspond with third parties for various security related incidents.
Education
Bachelor of Arts - Communications
University of North Carolina At Greensboro
Greensboro, NC08.2007
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Operations monitoring
- Staff development
- Operations management
- Coaching and mentoring
- Crew coordination
- Conflict management
- Staff onboarding
- Daily reporting
- Knowledge sharing
- Shift leadership
- Decision-making capacity
- Productivity monitoring
- Positive attitude
- Problem-solving
- Team leadership
- Team supervision
- Strong verbal and written communication
- Staff training and development
- Team collaboration and leadership
- Training assistance
- Assigning work
- Issue resolution
- Interpersonal relations
- Safety processes and procedures
- Employee attendance monitoring
- Operations support
- Security procedures adherence
- Verbal and written communication
- Multitasking Abilities
Accomplishments
Recipient of multiple recognition awards for outstanding performance.
- Documented and resolved evolving security incidents which led to apprehension of multiple criminals.
Timeline
Shift Lead
Bank of America
12.2008 - 11.2024
Bachelor of Arts - Communications
University of North Carolina At Greensboro
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