ANTHONY FRANKLIN
Charlotte
Summary
Dynamic professional with extensive experience in customer service and sales, notably at ITG Brands. Proven ability in problem-solving and inventory management, enhancing customer satisfaction and loyalty. Proficient in Microsoft Office Suite, demonstrating strong organizational skills and attention to detail to drive operational efficiency and support team success.
Overview
16
16
years of professional experience
Work History
Online Sales Associate
Wrangler/Kontoor Brands
Greensboro
01.2023 - 01.2025
- Provided product information and answered customer inquiries through various online channels.
- Managed order processing and ensured timely shipping of merchandise to customers.
- Assisted customers in selecting products to enhance their online shopping experience.
- Collaborated with marketing teams to promote seasonal sales and new product launches.
- Maintained inventory accuracy and updated product listings on the e-commerce platform.
Sales Associate
Big Lots
High Point
01.2023 - 01.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to restock shelves and manage inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
Teacher/Mental Health 1 & 2
The Academy at Smith Middle College
Greensboro
01.2020 - 01.2023
- Facilitated classroom discussions to enhance critical thinking skills.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to create interdisciplinary projects and activities.
- Developed engaging lesson plans for diverse student groups.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Assessed student progress through regular evaluations and feedback sessions.
Consumer Relations Rep II
ITG Brands
Greensboro
01.2016 - 01.2020
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Handled high-volume calls, effectively addressing customer needs, while maintaining professionalism.
- Resolved consumer inquiries through effective communication and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Administrative Assistant Store Manager
Finish Line
Durham
01.2009 - 01.2012
- Responsible for providing administrative support to the office, including managing calendars, scheduling appointments, and organizing meetings.
- Proficient in the Microsoft Office Suite, and able to prioritize tasks effectively.
- Assist with event planning and coordination.
- Create and update spreadsheets and reports using the Microsoft Office Suite.
- Handled escalated customer complaints professionally,
demonstrating empathy, and commitment to resolution while maintaining company standards. - Assist with additional work duties or responsibilities as evident or required
Education
High School Diploma -
TW Andrews High School
High Point, NCBachelor of Arts - Family Consumer Science, Concentration of Textiles and Apparel
North Carolina Central University
Durham, NCSkills
- Proficient advanced skills include
in Microsoft Office Suite (PDF,
Outlook, Word, Excel, Calendar,
and PowerPoint) - Inventory management
- Customer service
- Problem solving
- Time management
- Attention to detail
- Sales management
- Microsoft
- Data entry
- Billing
- Phone etiquette
- Detail oriented
- Organizational skills
Timeline
Online Sales Associate
Wrangler/Kontoor Brands
01.2023 - 01.2025
Sales Associate
Big Lots
01.2023 - 01.2025
Teacher/Mental Health 1 & 2
The Academy at Smith Middle College
01.2020 - 01.2023
Consumer Relations Rep II
ITG Brands
01.2016 - 01.2020
Administrative Assistant Store Manager
Finish Line
01.2009 - 01.2012
High School Diploma -
TW Andrews High School
Bachelor of Arts - Family Consumer Science, Concentration of Textiles and Apparel
North Carolina Central University
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