Megan Scott
Raleigh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
511 Faye
06.2023 - Current
- Maintained a welcoming atmosphere in the lobby area, contributing to positive guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues professionally.
- Streamlined front desk operations for increased efficiency with effective communication and coordination among staff members.
- Improved team performance by providing regular training sessions on customer service, problem-solving, and multitasking skills.
- Managed reservations and bookings for guests, ensuring accuracy and timely confirmation notifications.
- Handled escalated customer complaints professionally, demonstrating empathy and commitment to resolution while maintaining company standards.
- Participated in regular inventory audits for supplies at the front desk, ensuring accurate records were maintained.
Outreach Specialist/Team Leader
Ciox Health
02.2023 - 10.2023
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
- Maintain confidentiality and security with all privileged information
- Maintain working knowledge of Company and facility software
- Adhere to the Company's and Customer facilities Code of Conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as evident or required
- Consistent application of medical privacy regulations to guard against unauthorized disclosure
- Responsible for managing patient health records.
Universal Service Associate
Williams-Sonoma, Inc.
09.2020 - 12.2022
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed client accounts by updating information and processing transactions accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
Front Desk Medical Receptionist
JEFFERS MANN & ARTMAN PEDIATRICS
03.2018 - 08.2019
- Answered multi-line phone
- Verified medical benefits for all patients
- Prepared incoming and outgoing correspondence, including email, scan, and fax documents
- Follow up to ensure check-out processes, including collections and posting of patients' payments, patient intake, and updating patients' profiles, in multiple systems
- Calendar management - Schedule appointments and maintain calendars
- Using Allscripts, Microsoft Office, and other systems
- Responsible for mail including weigh, sort, and applying postage
- Provided excellent customer services by greeting visitors, handing inquires, and directs citizens to appropriate personnel.
Office Manager
Banks & Associates, LLC
01.2016 - 04.2018
- Schedules appointments provides quality customer service to clients and vendors
- Manager of clerical and administrative duties
- Inputs clients in database and retrieves clients' information as needed
- Reads and routes incoming mail
- Organizes and maintains file system, files correspondence and other areas clients' records
- Screens CEO's telephone calls and arranges conference calls
- Coordinates CEO's schedule and makes appointments
- Greets clients and/or visitors and directs them to appropriate are or person
- Coordinates and arranges meetings, prepares agendas, reserve and prepare agency
- Makes copies of correspondence or other printed materials
- Prepares outgoing mail and correspondence, including e-mail and faxes
- Orders and maintains supplies, and arranges for equipment maintenance.
Education
Bachelors of Arts in Psychology -
North Carolina Central University
Durham, NC05.2017
High School Diploma -
Julius L. Chambers High School
Charlotte, NC06.2012
Skills
- Proficient advanced skills include in Microsoft Office Suite (PDF, Outlook, Word, Excel, Calendar, and Powerpoint)
- Internet Browsers, Intra-net Systems, Email, Outlook, Blackboard, and Adobe Programs
- Organizational Skills
- Phone etiquette
- Detailed Oriented
- Mentoring and Community Services
- Customer Service Skills
- Scheduling
- Microsoft
- Data Entry
- Billing
- Allscripts
- Calendar Management
- EMR Systems
- Medical Scheduling
- Insurance Verification
- Medical Billing
- Medical Records
- Medical Terminology
- Office Management
- QuickBooks
- Patient Care
- HIPAA
Timeline
Assistant Manager
511 Faye
06.2023 - Current
Outreach Specialist/Team Leader
Ciox Health
02.2023 - 10.2023
Universal Service Associate
Williams-Sonoma, Inc.
09.2020 - 12.2022
Front Desk Medical Receptionist
JEFFERS MANN & ARTMAN PEDIATRICS
03.2018 - 08.2019
Office Manager
Banks & Associates, LLC
01.2016 - 04.2018
Bachelors of Arts in Psychology -
North Carolina Central University
High School Diploma -
Julius L. Chambers High School
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