Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
Generic

ANGELA ELLISON

Asheville,NC

Summary

Compassionate Care Manager with 10+ years of experience coordinating whole-person care for high-risk members with complex medical, behavioral health, and social needs. Proven ability to collaborate with providers, multidisciplinary teams, and community partners to improve health outcomes, reduce barriers to care, and support chronic disease management. Skilled in comprehensive assessments, care planning, transitions of care, and addressing social determinants of health including housing instability and access to resources. Strong relationship builder who thrives in primary care–aligned, member-centered environments.

Overview

25
25
years of professional experience

Work History

Care Manager — Tailored Care Management

RHA Health Services
01.2022 - Current
  • Provide integrated care coordination for Vaya Medicaid recipients with complex medical, behavioral health, and social needs across community and healthcare settings.
  • Conduct comprehensive whole-person assessments including functional status, social determinants of health, medical history, and support systems.
  • Develop, implement, and monitor individualized care plans to address chronic conditions, behavioral health needs, and barriers to care.
  • Collaborate closely with medical providers, behavioral health clinicians, and multidisciplinary teams to coordinate services and improve member outcomes.
  • Coordinate care team meetings and communicate clinical concerns, recommendations, and referrals across providers and agencies.
  • Support transitions of care including hospital visits, discharge planning, medication follow-up, and 90-day transition plans.
  • Assist members in locating and securing stable housing and accessing community-based resources.
  • Coordinate referrals for substance use treatment, ADATC programs, vocational rehabilitation, SSI support services, and medical equipment.
  • Partner with community organizations including Healthy Opportunities Pilot (HOP), ACTT and CST teams, The SPARC Network, A Caring Alternative, Freedom Life, and other service providers.
  • Supervise workflow and task coordination for a Care Manager Extender to ensure timely follow-up and documentation compliance.
  • Provide member and family education focused on chronic disease self-management, prevention, and healthcare navigation.
  • Key Responsibilities & Achievements:
  • Measurable Outcomes:
  • Manage a complex caseload of high-risk members while maintaining program compliance and documentation standards.
  • Improve access to care through proactive coordination of medical appointments, services, and community supports.
  • Successfully connect members to housing, benefits, and treatment programs that improve stability and health outcomes.
  • Reduce care gaps through consistent engagement, follow-up, and interdisciplinary collaboration.

Certified Holistic Health Coach (Part-Time, Self-Employed)

Self-employeed
01.2021 - 01.2022
  • Provide individualized coaching focused on chronic disease prevention, nutrition, lifestyle change, and stress management.
  • Support members in achieving measurable health goals through education and behavior change strategies.

Service Coordinator / Medical Case Manager

The Coordinating Center
01.2013 - 01.2019
  • Coordinated complex medical and social care for adults with chronic illness and disabilities through Department of Health programs.
  • Managed caseload of approximately 50 high-acuity members.
  • Coordinated in-home services, medical equipment, home health, and community programs.
  • Planned safe discharges from institutional settings with individualized care plans.
  • Maintained ongoing collaboration with providers, families, and community agencies.
  • Advocated for member rights with regulatory and protective services organizations.
  • Outcomes:
  • Improved continuity of care through proactive provider coordination and discharge planning.
  • Supported members in remaining safely in community settings.

Medical Evidence Case Manager

The Disability Law Center of Robert S. Piazza
01.2012 - 01.2013
  • Managed medical documentation for approximately 140 disability cases weekly.
  • Coordinated with medical providers and legal teams to support hearings and appeals.

Case Manager

Disability Associates, LLC
01.2009 - 01.2010
  • Managed Social Security disability cases from application through appeals process.

Instructor — Child Development / Life Skills / Science / GED

Florence Crittenton Services – The Mill School
01.2001 - 01.2009
  • Developed and delivered health, science, and life-skills curriculum in a therapeutic educational environment.

Education

B.A. - Psychology

Alderson-Broaddus College
WV

Teacher Certification Program -

Baltimore City Community College
Baltimore, MD

Certified Health Coach - undefined

Institute of Integrative Nutrition
01-2021

30 Day Course - Backpacking Outdoor Surival Education

National Outdoor Leadership School (NOLS)
Washington State

Skills

  • Care Coordination
  • Member Education
  • Social Determinants of Health
  • Community Partnerships
  • Behavioral Health
  • Resource Navigation
  • Documentation Compliance
  • Crisis Support
  • Certified in CPR/AED

Professional Highlights

  • Extensive experience managing high-risk Medicaid populations with complex chronic and behavioral health needs
  • Strong collaboration with medical providers, care teams, and community agencies to improve outcomes
  • Proven success coordinating transitions of care and reducing gaps in treatment and follow-up
  • Leadership experience supervising support staff (Care Manager Extender)
  • Demonstrated ability to secure housing, benefits, medical equipment, and treatment resources
  • Skilled in whole-person assessments, care planning, and member education

Timeline

Care Manager — Tailored Care Management

RHA Health Services
01.2022 - Current

Certified Holistic Health Coach (Part-Time, Self-Employed)

Self-employeed
01.2021 - 01.2022

Service Coordinator / Medical Case Manager

The Coordinating Center
01.2013 - 01.2019

Medical Evidence Case Manager

The Disability Law Center of Robert S. Piazza
01.2012 - 01.2013

Case Manager

Disability Associates, LLC
01.2009 - 01.2010

Instructor — Child Development / Life Skills / Science / GED

Florence Crittenton Services – The Mill School
01.2001 - 01.2009

Certified Health Coach - undefined

Institute of Integrative Nutrition

B.A. - Psychology

Alderson-Broaddus College

Teacher Certification Program -

Baltimore City Community College

30 Day Course - Backpacking Outdoor Surival Education

National Outdoor Leadership School (NOLS)
ANGELA ELLISON