Trina Tolbert MA, LCMHC
14614 Lancaster Hwy Pineville
Summary
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tailored Care Manager
Support Inc
11.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
Intensive In-Home Counselor
Support Incorporated
04.2023 - 10.2024
- Served as an advocate for clients within the community, ensuring access to necessary support services and promoting inclusion opportunities.
- Assisted clients in accessing community resources such as housing assistance or educational programs to improve overall wellbeing.
- Implemented creative therapeutic techniques tailored to individual learning styles for increased engagement in the counseling process.
- Led group therapy sessions designed to address common challenges faced by clients while fostering peer support networks among participants.
- Maintained detailed documentation of all client interactions, adhering to ethical guidelines and confidentiality protocols.
- Empowered families by providing education on mental health issues, available resources, and effective communication strategies.
- Collaborated with multidisciplinary team members for comprehensive client care and achieving better outcomes.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Adult Case Manager
Hope Network
10.2021 - 01.2023
- Developed strong rapport with clients, fostering trust and open communication.
- Stayed current on industry best practices for adult case management through continuing education and professional development opportunities.
- Developed strong working relationships with community partners to enhance referral networks and resource availability for clients.
- Reduced case overload by efficiently managing a caseload of 50+ clients in a timely manner.
- Served diverse populations including adults with addiction issues, mental health disorders, homelessness challenges or other barriers to social stability.
- Educated clients on relevant life skills such as budgeting, employment readiness, and stress management techniques to promote self sufficiency.
- Advocated for clients'' rights, navigating complex systems to access necessary resources and benefits.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Assisted patients in accessing housing, financial assistance and other community resources.
Outpatient Therapist
EQCS Counseling Services
08.2020 - 05.2021
- Created a safe space for open dialogue during sessions that encouraged clients to share their experiences freely without fear of judgment or stigma.
- Maintained client caseload of 25 individuals and couples per week.
- Prevented crisis situations by proactively monitoring client behaviors and implementing early intervention strategies when necessary.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Created a safe environment that fostered open communication, trust building and vulnerability among clients.
- Promoted positive coping strategies among clients by teaching stress management techniques and self-care practices.
- Improved client mental health by utilizing evidence-based therapeutic techniques and interventions.
Telemental Health Clinician
Carolina Health Care System
08.2015 - 09.2020
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up care coordination.
Sr. Social Worker Child Protective Services
Mecklenburg County DSS
02.2015 - 09.2017
- Assessed, evaluated and identified risk to children and determined what immediate actions were needed to ensure the child safety
- Investigated and determined child neglect/abuse as determined by Child Protective Services policy and procedures
- Promoted family reunification through effective case management and advocacy efforts.
- Provided case management and other treatment recommendations to assist with treatment of child trauma
- Collaborated with multidisciplinary teams to create holistic care plans addressing physical, mental, emotional, and social needs of clients.
- Worked with multidisciplinary team to investigate child neglect/abuse
- Advocated for child and family in court to determine the best interest of the youth's placement options
Education
Master of Arts - Professional Counseling
Liberty University
Lynchburg, VA06.2014
Bachelors of Arts - Sociology
University of Michigan
Flint, MI05.2001
Skills
- Patient Discharge Coordination
- Child Welfare Advocacy
- Emergency Response Coordination
- Therapeutic Counseling Expertise
- Outpatient Care Coordination
- Cognitive Behavioral Techniques
- Collaborative Meeting Management
- Crisis Intervention Expertise
- Client-Centered Therapy
- Family Support Counseling
- Emergency Response Training
- Child Welfare Services
- One-on-One Counseling
- Community Support Services
- Individual Psychotherapy
- Clinical Hospital Experience
- Skilled in Microsoft Office Applications
- Behavioral Interviewing Skills
- Substance Abuse Counseling
- Proficient Client Case Coordination
- Excel Proficiency
- Patient Vital Signs Monitoring
- Comprehensive Care Coordination
- Case Evaluation
- Clinical Record Management
- Service Management
Certification
- Licensed Clinical Mental Health Counselor
- QMHP Certification
- CPR Certification
Timeline
Tailored Care Manager
Support Inc
11.2024 - Current
Intensive In-Home Counselor
Support Incorporated
04.2023 - 10.2024
Adult Case Manager
Hope Network
10.2021 - 01.2023
Outpatient Therapist
EQCS Counseling Services
08.2020 - 05.2021
Telemental Health Clinician
Carolina Health Care System
08.2015 - 09.2020
Sr. Social Worker Child Protective Services
Mecklenburg County DSS
02.2015 - 09.2017
Bachelors of Arts - Sociology
University of Michigan
Master of Arts - Professional Counseling
Liberty University
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