Andrew Baltazar
Oakboro,NC
Summary
Dynamic Automotive Service Technician with extensive experience at Keffer Auto Group, excelling in drivability diagnostics and vehicle inspections. Proven track record of enhancing customer satisfaction through expert troubleshooting and high-quality repairs. Strong collaboration skills foster team success, while a commitment to safety and compliance ensures optimal service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
Keffer Auto Group
12.2021 - 10.2025
- Diagnosed automotive issues using advanced diagnostic tools and software.
- Performed routine maintenance and repairs on various vehicle makes and models.
- Collaborated with team members to streamline service processes and improve efficiency.
- Ensured compliance with safety regulations and manufacturer guidelines during all service operations.
- Resolved customer concerns by providing expert recommendations and solutions for vehicle performance issues.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Saved customers money by recommending appropriate maintenance schedules based on vehicle usage patterns.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Implemented quality control measures to enhance service delivery and customer satisfaction ratings.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Recognized potential warranty concerns while servicing vehicles, liaising effectively with manufacturers regarding coverage issues when necessary.
- Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Aligned systems with manufacturer specifications through skilled calibration.
- Examined new and replacement parts to uncover defects.
- Boosted revenue through upselling additional services after careful evaluation of each client''s unique needs.
- Implemented preventative maintenance programs to extend the life of vehicles and minimize costly repairs for customers.
- Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed safety and emissions inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Performed emissions tests according to standard procedures.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Repaired and replaced worn and damaged components.
Automotive Technician
Valvoline Instant Oil
11.2020 - 07.2021
- Performed in multiple different positions
- working under the hood, working under the vehicle, or working with the customers to quickly complete the services they requested for us to perform.
Hornline & Marching Instructor (non-CMS Staff)
Robert Pace
07.2019 - 03.2020
- Teaches musicianship to all wind instruments
- Teach all field show maneuvers
- Works on tone, intonation, phrasing, dynamics, etc.
- Coordinates ensemble sound to prevent any one section
- Gave instructions on marching fundamentals
Line Cook and Cashier
Zaxby’s
06.2018 - 11.2018
- Prepared ingredients according to specifications for efficient meal assembly.
- Maintained cleanliness and organization of kitchen areas to uphold food safety standards.
- Operated kitchen equipment, including fryers and grills, with safety protocols in mind.
- Assisted in menu preparation by following recipes and adhering to portion guidelines.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Handled cash transactions and counted drawers after every shift, ensuring the proper amount of cash remained in the drawer at the end of each shift.
Education
High School Diploma -
Independence High School
Charlotte, NC07-2019
Skills
- Suspension systems
- Fluid checks
- Automotive maintenance
- Drivability diagnostics
- Alignment services
- Emission control
- Parts replacement
- Vehicle inspections
- Steering systems
- Mechanical diagnosis
- Automotive testing
- Multi-point inspections
- Troubleshooting skills
Certification
- Licensed State Inspector -
Timeline
Automotive Service Technician
Keffer Auto Group
12.2021 - 10.2025
Automotive Technician
Valvoline Instant Oil
11.2020 - 07.2021
Hornline & Marching Instructor (non-CMS Staff)
Robert Pace
07.2019 - 03.2020
Line Cook and Cashier
Zaxby’s
06.2018 - 11.2018
High School Diploma -
Independence High School