Amanda Honeycutt
Salisbury
Summary
Detail-oriented Patient Concierge Specialist with over a decade of experience in appointment scheduling and patient communication. Proven track record of enhancing patient experiences and improving satisfaction scores through effective communication and attention to detail. Skilled in resolving service-related concerns and assisting with insurance issues, ensuring seamless interactions in healthcare settings. Committed to delivering high-quality patient services and fostering positive patient engagement.
Overview
29
29
years of professional experience
Work History
Owner
AmeliaPanda Jewelry
Salisbury
06.2023 - Current
- Designed unique jewelry pieces to align with customer preferences and current trends.
- Coordinated events to showcase new collections and strengthen community engagement.
- Cultivated strong customer relationships through personalized service and effective communication.
- Created marketing materials that boosted brand visibility and attracted new customers.
- Maintained existing client relationships by delivering exceptional customer service.
- Enhanced brand presence through targeted marketing initiatives and community involvement.
- Fostered customer loyalty by providing tailored service and maintaining open communication channels.
- Showcased new collections at events to engage local community and attract potential buyers.
Patient Concierge Specialist – Live Answer
Atrium Healthcare
Charlotte
02.2014 - 04.2025
- Assisted patients with appointment scheduling and check-in processes.
- Coordinated communication between patients and healthcare providers effectively.
- Managed patient inquiries via phone, email, and in-person interactions.
- Maintained accurate patient records in electronic health systems promptly.
- Provided detailed information about services and procedures to patients.
- Collaborated with medical staff to ensure seamless patient experiences.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Answered incoming calls promptly and professionally.
- Developed effective strategies for addressing customer complaints in a timely manner.
Patient Service Specialist
Atrium Healthcare Suburban Pediatrics
Kannapolis
02.2014 - 02.2023
- Managed patient scheduling and appointment confirmations for clinic operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed patient registration and insurance verification to ensure accuracy of information.
- Trained new staff on patient service protocols and clinic systems for consistent support.
- Maintained medical records and ensured compliance with privacy regulations in all interactions.
- Utilized electronic health record systems for accurate data entry and retrieval of information.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Sales Associate
Diamonds Direct
Charlotte
07.2000 - 08.2013
- Assisted customers in selecting products and providing product information.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Maintained accurate inventory records and organized stock displays.
- Trained new associates on sales techniques and operational procedures.
- Implemented visual merchandising standards to attract customers effectively.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Zales The Diamond Store
Concord
01.1997 - 12.1999
- Assisted customers in selecting products and providing product information.
- Maintained accurate inventory records and organized stock displays.
- Processed transactions efficiently using point-of-sale systems.
- Trained new associates on sales techniques and operational procedures.
- Educated customers on promotions and loyalty programs available.
- Implemented visual merchandising standards to attract customers effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Paralegal Intern
Benjamin Franklin Jr Attorney
Charlotte
11.1997 - 06.1999
- Drafted legal documents including briefs, motions, and contracts for attorney review.
- Organized and maintained case files, ensuring easy access to information.
- Assisted in client communications, providing updates and collecting necessary documentation.
- Conducted legal research to support case preparation and documentation.
- Attended court hearings to take notes and document proceedings accurately.
Education
Associate of Arts - Paralegal Studies
Rowan-Cabarrus Community College
Salisbury, NC06-1999
Associate of Arts - Paralegal Studies
Central Piedmont Community College
Charlotte, NC06-1999
High School Diploma -
Central Cabarrus High School
Concord, NC06-1999
Skills
- Appointment scheduling
- Electronic health records management
- Patient communication
- HIPAA compliance
- Insurance verification
- Service delivery enhancement
Affiliations
- Engage in weekend pop up events
- Swimming
- Soccer mom
Timeline
Owner
AmeliaPanda Jewelry
06.2023 - Current
Patient Concierge Specialist – Live Answer
Atrium Healthcare
02.2014 - 04.2025
Patient Service Specialist
Atrium Healthcare Suburban Pediatrics
02.2014 - 02.2023
Sales Associate
Diamonds Direct
07.2000 - 08.2013
Paralegal Intern
Benjamin Franklin Jr Attorney
11.1997 - 06.1999
Sales Associate
Zales The Diamond Store
01.1997 - 12.1999
Associate of Arts - Paralegal Studies
Rowan-Cabarrus Community College
Associate of Arts - Paralegal Studies
Central Piedmont Community College
High School Diploma -
Central Cabarrus High School