Marsha Mcmillan
McLeansville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Owner
Marsha Cleaning Service
01.2003 - Current
- Cleaner,scheduler,estimates
- Implemented quality control measures that improved client satisfaction and retention rates.
- Established strong client relationships through effective communication and personalized service strategies.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Managed day-to-day business operations.
Waitress / Cashier
Country Kitchen Restaurant
01.2022 - 01.2024
- Delivered exceptional customer service in high-volume dining environments.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Trained new team members on restaurant procedures and customer interaction standards.
phlebotomist
Eagle Physicians & Associates
11.2014 - 11.2015
- Collected blood samples using various techniques to ensure patient safety and comfort.
- Maintained accurate records of specimens and patient information in electronic health systems.
- Implemented process improvements that enhanced efficiency in specimen collection procedures.
- Conducted quality control measures to ensure accuracy of testing results and compliance standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
CNA
Well Springs
07.2013 - 11.2014
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, promoting independence and self-esteem among patients.
- Monitored vital signs and reported changes to nursing staff, enhancing patient safety and care quality.
- Implemented infection control measures, maintaining a safe environment for residents and staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Front Office
Piedmont Family and Sports Medicine
02.2005 - 01.2006
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Phlebotomy
Priority Nursing
Greensboro, NC2013
CNA - undefined
Rockingham Community
Reidsville, NCGED -
Rockingham Community Collge
Reidsville, NC11.2002
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Venipuncture
- Order of draw
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Patient confidentiality
- Blood collection techniques
- Data entry
- Paperwork processing
- Quality control guidelines
- Customer service
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Safe food handling
- Hospitality service expertise
- Payment processing
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Data inputting
- File management
- Office administration
- Mail handling
- Multi-line telephone operation
Timeline
Waitress / Cashier
Country Kitchen Restaurant
01.2022 - 01.2024
phlebotomist
Eagle Physicians & Associates
11.2014 - 11.2015
CNA
Well Springs
07.2013 - 11.2014
Front Office
Piedmont Family and Sports Medicine
02.2005 - 01.2006
Owner
Marsha Cleaning Service
01.2003 - Current
CNA - undefined
Rockingham Community
Phlebotomy
Priority Nursing
GED -
Rockingham Community Collge
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