Alexis Troy
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Coach Supervisor
InsideTrack
05.2024 - Current
- Directly manages a group of coaches
- Represents the team’s work to company partners
- Facilities and tracks data management, trend reporting, and escalation tracking
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed and delivered presentations to educate coaches on topics related to coaching.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
College (Senior) Advisor
StudentU Durham
07.2021 - Current
- Advised, supported, and advocated for a group of 6-10 high school seniors
- Worked closely with school guidance counselors to ensure the academic success of the students
- Aided students in the college application process, including completing residency determination and Federal Student Aid
- Assisted students in finding scholarships and funding.
Program Specialist
InsideTrack
12.2023 - 05.2024
- Duties of a Success Coach
- Compiles data to create reports and evaluations to measure the impact of the coaching on the proposed objectives.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Evaluated program operations, successes, and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Built strong relationships with external partners to secure resources and support necessary for program success.
Success Coach
InsideTrack
05.2022 - 12.2023
- Built meaningful relationships with diverse student populations, including adult learners, first-generation college students, and returning students
- Outreached students via telephone, email, texting, mobile app, and social media to build relationships and improve the student experience, increase engagement with coaching, and support partnership goals
- Used coaching skills to support students in overcoming roadblocks to their educational success
- Collects data and analyzes data on program outcomes
- Compiles data to create reports and evaluations to measure the impact of the coaching on the proposed objectives.
Team Coordinator
NCCU COVID-19 Management and Response
09.2021 - 07.2022
- Provided administrative support to COVID staff as it related to filing and maintaining student files
- Assisted with scheduling and data entry to keep the database well-maintained for easy navigation
- Developed reports and coordinated assessment and evaluation of programs and services
- Responded to student reports and provided support and guidance.
Substitute Teacher/ School Support
Durham Academy Middle School
11.2020 - 06.2021
- Worked with students to carry out daily school tasks and schedules
- Worked in collaboration with teachers, school personnel, and students to carry out the curriculum
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Graduate Assistant
NC Central Dept of Residential Life
10.2018 - 12.2020
- Worked directly under the Assistant Director of Special Operations
- Performed basic office duties such as filing, sorting, documenting, and answering phone calls
- Created and maintained spreadsheets to keep track of budgets and spending
- Issued information to potential summer camp partnerships, scheduled meetings & discussed pricing.
Education
Master of Art in History -
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, NC12.2020
Bachelor of Arts in History Bachelor of Arts in Political Science -
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, NC05.2018
Skills
- Enrollment Management
- Conflict Resolution
- Student Retention
- Interpersonal Communication
- Relationship Building
- Flexibility
- Data Analysis
- Zoom, Microsoft Office Suite
Timeline
Coach Supervisor
InsideTrack
05.2024 - Current
Program Specialist
InsideTrack
12.2023 - 05.2024
Success Coach
InsideTrack
05.2022 - 12.2023
Team Coordinator
NCCU COVID-19 Management and Response
09.2021 - 07.2022
College (Senior) Advisor
StudentU Durham
07.2021 - Current
Substitute Teacher/ School Support
Durham Academy Middle School
11.2020 - 06.2021
Graduate Assistant
NC Central Dept of Residential Life
10.2018 - 12.2020
Master of Art in History -
NORTH CAROLINA CENTRAL UNIVERSITY
Bachelor of Arts in History Bachelor of Arts in Political Science -
NORTH CAROLINA CENTRAL UNIVERSITY
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