Tomera Miller
Raleigh,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Rocky Top Catering. Proven ability to lead teams and optimize dining crew workflows, ensuring high-volume service excellence. Adept at multitasking and maintaining a professional appearance while addressing guest needs and dietary restrictions effectively.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Rockytop Catering
06.2021 - Current
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Assisted in managing dining area cleanliness and organization during peak hours.
- Collaborated with kitchen staff to communicate orders and dietary restrictions effectively.
- Learned menu items and specials to provide accurate recommendations to guests.
- Gained knowledge of food safety practices while handling food and beverages responsibly.
- Supported team members during busy shifts by maintaining open communication and teamwork.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Led a team of three to four servers to consistently meet front of house customer service standards.
- Monitored server performance and provided feedback to enhance server delivery.
Custodian
Lee Montague Enterprise
03.2019 - 10.2024
- Maintained cleanliness and sanitation standards across facilities.
- Operated cleaning machinery, including vacuums, efficiently.
- Conducted routine inspections to ensure compliance with safety regulations.
- Collaborated with team members to streamline cleaning processes and improve workflow.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Education
High School Diploma -
Enloe Magnet High School
128 Clarendon Cres, Raleigh06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Food running
- High volume dining
- Guest engagement
- Supply restocking
- Dining area maintenance
- Task prioritization
- Multitasking and organization
- Calm demeanor
- Dietary restrictions knowledge
- Dining crew workflow optimization
- Buffet setup and takedown
- Team player
Timeline
Server
Rockytop Catering
06.2021 - Current
Custodian
Lee Montague Enterprise
03.2019 - 10.2024
High School Diploma -
Enloe Magnet High School
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